Sales Associate (Part-Time) - Aventura
About The Position
As an Ambassador of Cartier, the Sales Associate achieves and exceeds management-directed sales targets, develops a client portfolio, delivers a unique client experience across all touchpoints, and participates in the daily operations of the boutique. The role includes building client relationships, providing exceptional service before, during, and after sales, and supporting boutique operations in accordance with Group, Maison, and boutique policies. This is a part-time position in Aventura. The associate must consistently work Saturdays and Sundays in addition to one weekday, be available for retail hours and travel for trainings, client events, and conferences. The expected hourly range is $26–$28, with commission and overtime eligibility; salary is negotiated based on relevant skills and experience.
Requirements
- Two to five years of previous luxury retail experience.
- Ability to work Saturdays and Sundays consistently, in addition to one weekday.
- Availability to work retail hours, including weekends, and to travel for trainings, client events, and conferences.
- Ability to work in a fast-paced retail store environment.
- Computer and internet savvy.
- MS Office experience.
- Excellent interpersonal and communication skills.
- Strong understanding of customer service needs and internal and external customer priorities.
- Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
- Professional demeanor and ability to uphold Cartier’s brand image.
- Self-starter with a team-player approach.
- Act as a genuine Maison and Brand Ambassador.
Nice To Haves
- College degree preferred.
- SAP knowledge preferred.
- Additional language skills are a plus.
- General knowledge of timepiece movements preferred.
Responsibilities
- Consistently achieve or exceed monthly sales targets set by management.
- Provide outstanding customer service, including greeting and acknowledging customers, maintaining product knowledge, and supporting clients before, during, and after sales.
- Adapt the sales approach to clients’ needs and motivations, negotiate, and handle objections.
- Assist after-sales clients in accordance with Maison values, and provide recommendations to create an exceptional client experience.
- Stay current on industry news and competitors.
- Cultivate new and existing client relationships through exceptional service and Maison-specific CRM initiatives, partnering with management on plans for clients and prospects.
- Accurately capture client data for follow-up and relationship-building using available tools.
- Resolve client issues and concerns appropriately, escalating them to management as needed.
- Partner with management to plan and support participation in in-store and offsite events and networking.
- Follow Group, Maison, and boutique security and operational policies and procedures.
- Assist with daily boutique setup and breakdown and communicate maintenance issues.
- Assist with merchandising and daily maintenance of displays and back-stock.
- Participate in daily and annual inventories and cycle counts to support successful audits.
- Assist with special projects, including price changes and back-office responsibilities.
Benefits
- Medical, dental, and vision programs.
- Health savings and flexible spending accounts.
- Life insurance and disability benefits.
- 401(k) with employer match.
- Paid time off.
- Access to the employee assistance program.
- Commission and overtime eligibility.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
