Sales Associate - Aventura

Richemont • Aventura, FL

3d • Onsite

About The Position

As a Cartier Maison Ambassador, the Sales Associate achieves and exceeds sales targets, proactively develops a client portfolio, and provides a unique client experience at every touch point. The role also includes active participation in the boutique’s daily operations. The Sales Associate reports to the Sales Experience Manager and is based in Aventura, Florida.

The position involves delivering exceptional service throughout the sales journey, cultivating client relationships, supporting after-sales clients, and participating in client events and networking. The Sales Associate also helps maintain boutique operations, including setup, merchandising, inventories, security procedures, and special projects.

Requirements

• Two to five years of prior experience in a luxury retail, service, or hospitality environment.
• General knowledge of timepiece movements.
• Ability to work in a fast-paced retail store environment.
• Computer and internet proficiency.
• Microsoft Office experience.
• Excellent interpersonal and communication skills.
• Strong understanding of customer service needs and internal and external customer priorities.
• Strong attention to detail and ability to manage multiple tasks precisely.
• Professional demeanor and ability to represent the Cartier brand.
• Self-starter with a team-player approach.
• Availability to work retail hours, including weekends, and travel for trainings, client events, and conferences.

Nice To Haves

• College degree.
• SAP knowledge.
• Additional language skills.

Responsibilities

• Consistently achieve or exceed monthly sales targets set by management.
• Provide outstanding customer service before, during, and after sales, including greeting and acknowledging clients, maintaining product knowledge, and adapting service to client needs and motivations.
• Support after-sales clients in accordance with Maison values and provide recommendations that contribute to an exceptional client experience.
• Negotiate and handle objections, and stay current on industry news and competitors.
• Cultivate new and existing client relationships through exceptional service and Maison-specific CRM initiatives, in partnership with management.
• Accurately capture client information for follow-up and relationship building using available tools.
• Resolve client issues and concerns appropriately and escalate them to management when needed.
• Help plan and participate in in-store and offsite events and networking.
• Understand and comply with Group, Maison, and boutique security and operational policies and procedures.
• Assist with daily boutique setup and breakdown, and communicate maintenance issues.
• Assist with merchandising, display upkeep, and back-stock maintenance.
• Participate in daily and annual inventories and cycle counts in preparation for successful audits.
• Assist with special projects, including price changes and back-office responsibilities.

Benefits

• Medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Life insurance and disability benefits.
• 401(k) with employer match.
• Paid time off.
• Wellness reimbursement benefit.
• Access to an employee assistance program.
• Volunteer days off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed