Practice Manager - Carolina Ear, Nose & Throat

Bon Secours Mercy Health • Greenville, SC

2d

About The Position

The Practice Manager anticipates, plans, organizes, and directs the operations of one or more physician practices. The role supports providers and manages employees to help ensure high-quality patient care and services, while achieving the practice’s annual operational and financial goals. The manager oversees the practice lead and employees, promoting efficient operations and workflows for patients, providers, and staff through standardized processes and best practices.

The position manages daily practice operations, including staffing and provider schedules, performance management, communication, supply and inventory activities, invoices, revenue-cycle processes, and personnel functions in collaboration with HR. It supports the integration and onboarding of new physicians and advanced practice clinicians, monitors quality, compliance, and risk controls, and reviews financial, billing, and operational data to inform decisions and planning. The Practice Manager also coordinates compliance with applicable regulatory agencies and works with practice and market leadership on trends and strategic priorities.

Requirements

• High school diploma required.
• Four years of recent healthcare experience required.
• Two years of supervisory experience required.
• BLS Basic Life Support certification from the American Heart Association is required within 90 days of hire if performing clinical functions.

Nice To Haves

• Associate's or bachelor's degree preferred.
• BLS Basic Life Support certification from the American Heart Association preferred.

Responsibilities

• Set standards for professional conduct and outstanding customer service in relationships with internal and external customers.
• Manage day-to-day practice operations, including staff and provider schedules, performance management, and timely communication with team members.
• Troubleshoot issues and follow up to support effective relationships among providers, staff, customers, and peers.
• Maintain quality, compliance, and risk controls for daily physician-practice operations.
• Manage supply-chain activities, including ordering supplies and maintaining inventory within departmental budgets; process office invoices and bills.
• Serve as a key liaison for new-provider integration and assist with onboarding physicians and advanced practice clinicians.
• Manage revenue-cycle processes, including registration workflows, work queues, copays, the daily cash drawer, bank deposits, and coding compliance.
• Review practice data, identify variances, and analyze financial and billing reports to support decision-making and reporting.
• Participate in planning and budget preparation and analysis.
• Meet with the Practice Administrator and medical group or market leadership to review trends and develop or adjust strategic priorities.
• Coordinate support functions to ensure compliance with the Joint Commission, where applicable, and other required regulatory agencies.
• Handle personnel functions in collaboration with HR, including check-ins and evaluations.
• Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.

Benefits

• Competitive pay, incentives, and referral bonuses.
• 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage.
• HSA/FSA options.
• Life insurance.
• Mental health resources and discounts.
• Paid time off.
• Parental and FMLA leave.
• Short- and long-term disability.
• Backup care for children and elders.
• Tuition assistance.
• Professional development and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED