Practice Manager - Carolina Ear, Nose & Throat

Bon Secours Mercy Health • Greenville, SC

1d

About The Position

The Practice Manager anticipates, plans, organizes, and directs the operations of one or more physician practices. The role supports providers and manages employees to help ensure high-quality patient care and services, while achieving annual operational and financial goals. The manager oversees the practice lead and employees, promoting efficient operations and workflows for patients, providers, and employees through standardized processes and best practices.

The position manages day-to-day practice operations, staff and provider schedules, performance management, revenue cycle processes, supply and inventory activities, financial reporting, and personnel functions. It also supports provider onboarding, regulatory compliance, and collaboration with practice and market leadership. The role is based in the Carolina Ear, Nose & Throat department of St. Francis Physician Services at Bon Secours.

Requirements

• High school diploma.
• Four years of recent healthcare experience.
• Two years of supervisory experience.

Nice To Haves

• Associate's or bachelor's degree.
• Basic Life Support (BLS) certification from the American Heart Association; required within 90 days of hire if performing clinical functions.

Responsibilities

• Model standards of behavior, professionalism, and outstanding customer service in relationships with internal and external customers.
• Manage day-to-day practice operations, including staff and provider schedules, performance management, and timely team communication.
• Troubleshoot issues and follow up to support effective relationships among providers, staff, customers, and peers.
• Maintain quality, compliance, and risk controls in daily practice operations, including supply ordering, inventory, departmental budgets, invoices, and bills.
• Coordinate new-provider integration and assist with onboarding physicians and advanced practice clinicians (APCs).
• Manage revenue cycle processes, including registration workflows, work queues, copays, the daily cash drawer, bank deposits, and coding compliance.
• Review practice data, identify variances, and analyze financial and billing reports to support decisions and reporting.
• Participate in planning and budget preparation and analysis.
• Meet with the Practice Administrator and medical group or market leadership to review trends and develop or adjust strategic priorities.
• Coordinate support functions to ensure compliance with The Joint Commission, where applicable, and other regulatory agencies.
• Handle personnel functions in collaboration with Human Resources as appropriate, including check-ins and evaluations.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED