Practice Manager

Encore Vet Group • Powell, OH

34d • Onsite

About The Position

At Animal Hospital of Shawnee Hills, we’re not just a veterinary hospital—we’re a close-knit team of animal lovers, problem-solvers, caretakers, and passionate professionals who genuinely care about the work we do and the people we do it with. We’re growing and searching for a full-time Practice Manager to help lead our team, strengthen our culture, and guide the hospital into its next chapter. This role is perfect for someone who loves veterinary medicine, enjoys developing people, knows how to keep a hospital running smoothly, and isn’t afraid to roll up their sleeves when things get busy.

Requirements

• Experienced veterinary leader or Practice Manager, or ready to take the next step into full practice leadership
• Thrives on building strong teams, creating structure, and helping people succeed
• Passionate about both people and pets and understands that a healthy team directly impacts patient care and client experience
• Knows how to manage a budget, monitor performance, and balance financial health with the needs of the team
• Believes good leadership means coaching, mentoring, supporting, and having the tough conversations when needed
• Follows through, communicates clearly, and helps others stay accountable to their commitments
• Organized, proactive, and comfortable adjusting priorities when veterinary medicine inevitably throws a curveball
• Enjoys solving problems instead of simply pointing them out
• Excited to partner closely with the Medical Director and doctor team to create a hospital that runs well clinically, operationally, and culturally

Nice To Haves

• Previous veterinary management or leadership experience
• Experience with veterinary practice management software and reporting tools
• Led recruiting, onboarding, scheduling, training, or employee development initiatives
• Comfortable reviewing KPIs, budgets, labor, revenue, and other hospital performance metrics
• Experience coaching teams through change or growth
• Hold a CVPM certification or are working toward certification
• A knack for turning a chaotic day into something that somehow still feels manageable

Responsibilities

• Leading and developing the hospital’s support and client service teams
• Partnering with the Medical Director to align medical and operational priorities
• Supporting recruiting, onboarding, training, scheduling, and employee development
• Providing timely coaching, feedback, recognition, and performance management
• Helping build a positive, accountable, and growth-minded hospital culture
• Monitoring financial performance, including revenue, labor, expenses, inventory, and other key metrics
• Identifying opportunities to improve workflow, efficiency, appointment access, and client service
• Ensuring policies, procedures, and hospital standards are consistently followed
• Helping the team navigate change, solve problems, and stay focused on what matters most
• Creating an environment where both people and pets receive exceptional care

Benefits

• Medical, dental, vision, and life insurance
• Free virtual mental health support for household (13+)
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program (from finances to wellness and everything in between)
• Access to Encore Vet Group’s library of training, CE, and career development resources
• A 401(k) with up to 5% company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed