Practice Manager, Sales & Operations
About The Position
Serenity is hiring a Practice Manager, Sales & Operations to take full ownership of a high-volume service location, including its team, floor operations, financial performance, sales pipeline, and member experience. The role combines hands-on operations leadership with responsibility for driving revenue and meeting performance targets. The manager is expected to lead visibly, maintain high standards, and hold the team accountable through coaching, feedback, and structured performance management. No industry-specific experience is required. Serenity is a technology-driven company that delivers advanced, evidence-based solutions for members. It operates elevated, high-standard service locations and expects location leaders to maintain service quality while meeting sales and operational goals. Employment is contingent upon successful completion of a background check and drug screening. Serenity is an Equal Opportunity Employer.
Requirements
- At least 5 years of leadership experience combining operations management and sales.
- A demonstrated record of meeting and exceeding sales targets.
- Experience managing and reporting on KPIs and making decisions based on them.
- Experience having direct performance conversations and demonstrable outcomes.
- A proactive approach to identifying and resolving problems.
Nice To Haves
- Background in hospitality, upscale retail, or premium service operations.
Responsibilities
- Own the day-to-day operation of a high-volume service location, including staffing, workflow, floor presence, and output quality.
- Drive sales performance and hold yourself and the team accountable for revenue targets and KPIs.
- Set team performance standards and sustain them through coaching, feedback, and structured accountability.
- Ensure member interactions are efficient and professional, reflect Serenity’s service standards, and identify and convert sales opportunities.
- Track sales volume, conversion rates, efficiency, and quality scores, and use the data to make operational and commercial decisions.
- Identify underperformance early and address it directly with clarity and follow-through.
Benefits
- $100,000+ annually plus bonus incentives.
- 90% employer-paid medical, dental, and vision coverage.
- 401(k) retirement plan.
- 10 PTO days to start, increasing to 15 after year one.
- 10 paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
