Practice Manager, Sales & Operations
About The Position
Serenity is hiring a Practice Manager, Sales & Operations to take full ownership of a high-volume service location, including its team, daily operations, sales pipeline, business results, and member experience. The role combines operations management with direct responsibility for driving revenue and achieving defined sales targets and KPIs. The manager is expected to lead visibly, maintain high standards, coach and hold the team accountable, and address performance issues directly. No industry-specific experience is required. Serenity is a technology-driven company that delivers advanced, evidence-based solutions for members. Its elevated, high-standard service locations depend on leaders who maintain quality while meeting performance targets. Employment is contingent on successful completion of a background check and drug screening. Serenity is an Equal Opportunity Employer.
Requirements
- At least 5 years of leadership experience combining operations management and sales.
- A proven record of meeting and exceeding sales targets.
- Experience managing and reporting on KPIs and making decisions based on them.
- Experience holding direct performance conversations.
Nice To Haves
- Background in hospitality, upscale retail, or premium service operations.
Responsibilities
- Own the day-to-day operation of a high-volume service location, including staffing, workflow, floor presence, and output quality.
- Drive sales performance and hold yourself and the team accountable to revenue targets and KPIs.
- Set performance standards and maintain them through coaching, feedback, and structured accountability.
- Ensure member interactions are efficient and professional, reflect Serenity’s service standards, and identify and convert sales opportunities.
- Track sales volume, conversion rates, efficiency, and quality scores, and use the data to make operational and commercial decisions.
- Identify underperformance early and address it directly with clarity and follow-through.
Benefits
- $100,000+ annually plus bonus incentives.
- 90% employer-paid medical, dental, and vision coverage.
- 401(k) retirement plan.
- 10 PTO days to start, increasing to 15 after year one.
- 10 paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
