Practice Manager, Sales & Operations
About The Position
Serenity is hiring a Practice Manager, Sales & Operations to take full ownership of a high-volume service location, including its team, daily operations, sales pipeline, financial performance, and member experience. The role combines operations leadership with direct accountability for revenue and performance targets. The manager is expected to lead visibly, maintain high standards, coach and hold the team accountable, and make operational and commercial decisions using performance data. No industry-specific experience is required. Serenity is a technology-driven company that provides advanced, evidence-based solutions for members and operates elevated, high-standard service locations. Employment is contingent upon successfully completing a background check and drug screening. Serenity is an Equal Opportunity Employer.
Requirements
- At least 5 years of leadership experience blending operations management and sales.
- Demonstrated success meeting and exceeding sales targets, supported by results.
- Experience managing and reporting on KPIs and making decisions based on them.
- Experience conducting direct performance conversations and demonstrating outcomes.
- Ability to proactively identify problems, take ownership, and resolve them.
Nice To Haves
- Background in hospitality, upscale retail, or premium service operations.
Responsibilities
- Own day-to-day operations at a high-volume service location, including staffing, workflow, floor presence, and output quality.
- Drive sales performance and hold self and the team accountable to revenue targets and KPIs.
- Set performance standards and maintain them through coaching, feedback, and structured accountability.
- Ensure member interactions are efficient and professional, reflect Serenity’s service standards, and identify and convert sales opportunities.
- Track sales volume, conversion rates, efficiency, and quality scores, and use the data to make operational and commercial decisions.
- Identify underperformance early and address it directly with clarity and follow-through.
Benefits
- $100,000+ annually plus bonus incentives.
- 90% employer-paid medical, dental, and vision coverage.
- 401(k) retirement plan.
- 10 PTO days to start, increasing to 15 after year one.
- 10 paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
