Practice Manager, Sales & Operations
About The Position
Serenity is hiring a Practice Manager, Sales & Operations to take full ownership of a high-volume service location, including its team, day-to-day operations, sales pipeline, performance metrics, and member experience. The role requires visible leadership, accountability for performance targets, and consistently high operating standards. The position combines operations management with responsibility for revenue and sales performance; no industry-specific experience is required. Serenity is a technology-driven company that delivers advanced, evidence-based solutions for members through elevated, high-standard service locations. The leaders of its locations set the tone for the member experience and operational standards. Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.
Requirements
- At least 5 years of leadership experience combining operations management and sales.
- A demonstrated record of meeting and exceeding sales targets, supported by results.
- Experience managing and reporting on KPIs and making decisions based on them.
- Experience conducting direct performance conversations, with outcomes to demonstrate.
- Proactive ownership: identify problems and take responsibility for resolving them.
Nice To Haves
- Experience in hospitality, upscale retail, or premium service operations.
- Experience running a location where member experience and revenue performance informed decisions.
Responsibilities
- Own the day-to-day operation of a high-volume service location, including staffing, workflow, floor presence, and output quality.
- Drive sales performance and hold yourself and the team accountable to revenue targets and KPIs.
- Set performance standards and maintain them through coaching, feedback, and structured accountability.
- Ensure member interactions are efficient, professional, and consistent with Serenity’s service standards, while identifying and converting sales opportunities.
- Track sales volume, conversion rates, efficiency, and quality scores, and use the data to guide operational and commercial decisions.
- Identify underperformance early and address it directly with clarity and follow-through.
Benefits
- $100,000+ annually plus bonus incentives.
- 90% employer-paid medical, dental, and vision coverage.
- 401(k) retirement plan.
- 10 PTO days to start, increasing to 15 after year one.
- 10 paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
