Practice Manager, Sales & Operations
About The Position
Serenity is hiring a Practice Manager, Sales & Operations to take full ownership of a high-volume service location, including its team, floor operations, financial performance, sales pipeline, and member experience. The role requires a visible leader who can drive revenue while maintaining a disciplined operation, uphold performance standards, and keep the quality of service high in challenging situations. Industry-specific experience is not required. Serenity is a technology-driven company that delivers advanced, evidence-based solutions for members seeking better outcomes. It operates elevated, high-standard service locations and expects location leaders to set the tone for the member experience and business performance. Employment is contingent upon successful completion of a background check and drug screening. Serenity is an Equal Opportunity Employer.
Requirements
- At least 5 years of leadership experience combining operations management and sales.
- Demonstrated success meeting and exceeding sales targets.
- Experience managing and reporting on KPIs and making decisions based on them.
- Experience conducting direct performance conversations, with outcomes to demonstrate effectiveness.
- Ability to proactively identify problems, take ownership, and resolve them.
Nice To Haves
- Background in hospitality, upscale retail, or premium service operations.
Responsibilities
- Own day-to-day operations of a high-volume service location, including staffing, workflow, floor presence, and output quality.
- Drive sales performance and hold yourself and the team accountable to defined revenue targets and KPIs.
- Set and consistently uphold team performance standards through coaching, feedback, and structured accountability.
- Ensure member interactions are efficient, professional, and consistent with Serenity’s service standards while identifying and converting sales opportunities.
- Track sales volume, conversion rates, efficiency, and quality scores, and use the data to make operational and commercial decisions.
- Identify underperformance early and address it directly with clarity and follow-through.
Benefits
- $100,000+ annually plus bonus incentives.
- 90% employer-paid medical, dental, and vision coverage.
- 401(k) retirement plan.
- 10 PTO days to start, increasing to 15 after the first year.
- 10 paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
