Practice Manager, Sales & Operations
About The Position
Serenity is hiring a Practice Manager, Sales & Operations to take full ownership of a high-volume service location, including its team, floor, numbers, sales pipeline, and member experience. The role combines operations management with responsibility for driving revenue and sales performance. The manager is expected to lead visibly, hold the team accountable to performance targets, and maintain high standards when challenges arise. No industry-specific experience is required. Serenity is a technology-driven company that delivers advanced, evidence-based solutions for members seeking better outcomes. It operates elevated, high-standard service locations and expects location leaders to set the tone for the member experience while meeting performance targets. Employment is contingent upon successful completion of a background check and drug screening. Serenity is an Equal Opportunity Employer.
Requirements
- At least 5 years of leadership experience combining operations management and sales.
- A demonstrated record of meeting and exceeding sales targets, with results to support it.
- Experience managing and reporting on KPIs and making decisions based on them.
- Experience conducting direct performance conversations and demonstrable outcomes.
- A proactive approach to identifying and resolving problems.
Nice To Haves
- Background in hospitality, upscale retail, or premium service operations.
Responsibilities
- Own the full day-to-day operation of a high-volume service location, including staffing, workflow, floor presence, and output quality.
- Drive location sales performance and hold yourself and the team accountable to defined revenue targets and KPIs.
- Set performance standards and maintain them through coaching, feedback, and structured accountability.
- Ensure member interactions are efficient, professional, and reflect Serenity’s service standards while identifying and converting sales opportunities.
- Track sales volume, conversion rates, efficiency, and quality scores, and use the data to make operational and commercial decisions.
- Identify underperformance early and address it directly, with clarity and follow-through.
Benefits
- $100,000+ annually plus bonus incentives.
- 90% employer-paid medical, dental, and vision coverage.
- 401(k) retirement plan.
- 10 PTO days to start, increasing to 15 after year one.
- 10 paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
