Practice Manager, Sales & Operations
About The Position
Serenity is hiring a Practice Manager, Sales & Operations to take full ownership of a high-volume service location, including its team, daily operations, sales pipeline, performance, and member experience. The manager is expected to lead visibly, maintain high standards, and hold the team accountable for performance targets while driving revenue and running an effective operation. No industry-specific experience is required. Serenity is a technology-driven company that provides advanced, evidence-based solutions for members seeking better outcomes. Its elevated, high-standard service locations rely on leaders who take the quality of the member experience seriously and understand that meeting targets and maintaining high standards are integral parts of the role. Employment is contingent upon successfully completing a background check and drug screening. Serenity is an Equal Opportunity Employer.
Requirements
- At least 5 years of leadership experience combining operations management and sales.
- A proven track record of meeting and exceeding sales targets, supported by results.
- Experience managing and reporting on KPIs and making decisions based on them.
- Experience conducting direct performance conversations and demonstrable outcomes.
- A proactive, accountable approach to identifying and resolving problems.
Nice To Haves
- Background in hospitality, upscale retail, or premium service operations.
Responsibilities
- Own the day-to-day operation of a high-volume service location, including staffing, workflow, floor presence, and output quality.
- Drive sales performance and hold yourself and the team accountable to defined revenue targets and KPIs.
- Set and maintain team performance standards through coaching, feedback, and structured accountability.
- Ensure member interactions are efficient and professional, reflect Serenity's service standards, and identify and convert sales opportunities.
- Track location KPIs, including sales volume, conversion rates, efficiency, and quality scores, and use the data to make operational and commercial decisions.
- Identify underperformance early and address it directly with clarity and follow-through.
Benefits
- $100,000+ annually plus bonus incentives.
- 90% employer-paid medical, dental, and vision coverage.
- 401(k) retirement plan.
- 10 PTO days to start, increasing to 15 after year one.
- 10 paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
