Practice Manager, Sales & Operations

Serenity Mental Health Centers•Provo, UT

12d

About The Position

Serenity is hiring a Practice Manager, Sales & Operations to take full ownership of a high-volume service location, including its team, floor operations, performance metrics, sales pipeline, and member experience. The role combines operations management with responsibility for sales performance and revenue targets. The manager is expected to lead visibly, maintain high standards, coach and hold the team accountable, and make operational and commercial decisions using performance data. No industry-specific experience is required.

Requirements

At least 5 years of leadership experience blending operations management and sales.
A demonstrated track record of meeting and exceeding sales targets.
Experience managing and reporting on KPIs and making decisions based on them.
Experience conducting direct performance conversations and demonstrable outcomes.
A proactive approach to identifying problems, taking ownership, and fixing them.

Nice To Haves

Background in hospitality, upscale retail, or premium service operations.

Responsibilities

Own the day-to-day operation of a high-volume service location, including staffing, workflow, floor presence, and output quality.
Drive sales performance and hold themselves and the team accountable to defined revenue targets and KPIs.
Set performance standards and maintain them through coaching, feedback, and structured accountability.
Ensure member interactions are efficient and professional, reflect Serenity's service standards, and identify and convert sales opportunities.
Track sales volume, conversion rates, efficiency, and quality scores, and use the data to make operational and commercial decisions.
Identify underperformance early and address it directly with clarity and follow-through.