Practice Manager, Sales & Operations
About The Position
Serenity is hiring a Practice Manager to take full ownership of a high-volume service location, including its team, daily operations, sales pipeline, performance metrics, and member experience. The role combines operations management with sales leadership and requires visible leadership, accountability to targets, and consistently high service standards. No industry-specific experience is required. The Practice Manager leads staffing and workflow, monitors operational output and quality, and drives revenue performance through clear targets and KPIs. They coach and hold the team accountable, ensure efficient and professional member interactions, identify sales opportunities, and respond directly to underperformance. The position is with a technology-driven company operating elevated, high-standard service locations.
Requirements
- At least 5 years of leadership experience combining operations management and sales.
- A proven record of meeting and exceeding sales targets, supported by results.
- Experience managing and reporting on KPIs and making decisions based on them.
- Experience conducting direct performance conversations and achieving outcomes.
- A proactive approach to identifying, taking ownership of, and resolving problems.
Nice To Haves
- Background in hospitality, upscale retail, or premium service operations is a strong advantage.
- Experience running a location where member experience and revenue performance guided decisions.
Responsibilities
- Own day-to-day operations of a high-volume service location, including staffing, workflow, floor presence, and output quality.
- Drive location sales performance and hold themselves and the team accountable to revenue targets and KPIs.
- Set team performance standards and maintain them through coaching, feedback, and structured accountability.
- Ensure member interactions are efficient and professional, reflect Serenity’s service standards, and identify and convert sales opportunities.
- Track sales volume, conversion rates, efficiency, and quality scores, and use the data to make operational and commercial decisions.
- Identify underperformance early and address it directly with clarity and follow-through.
Benefits
- 90% employer-paid medical, dental, and vision coverage.
- 401(k) retirement plan.
- 10 PTO days at the start, increasing to 15 after year one.
- 10 paid holidays.
- Bonus incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
