SMG-PRACTICE MANAGER (RN)

Sparrow•Lansing, MI

15h

About The Position

The Practice Manager (RN) is responsible for the day-to-day operations of one or more practice sites, including staffing, systems, patient flow, expense management, and other functions needed to maintain an effective, service-oriented practice. The manager ensures safe, quality care in accordance with current evidence-based standards and provides nursing care and triage when appropriate. The role works with site providers, the Operations Director, physicians, the Billing Office Manager, and the Sparrow Quality Department to manage staffing, operations, performance indicators, billing processes, quality assurance, patient satisfaction, budgets, regulatory compliance, and workplace safety. It also establishes policies and protocols, supports staff development and engagement, and coordinates clinical education materials. The Practice Manager performs all duties defined in the Registered Nurse job description.

Requirements

Associate's degree as an RN.
Current Michigan license to practice as a Registered Nurse.
One year of increasing responsibility in an ambulatory care setting.
Three years of experience in a nursing position requiring clinical judgment and critical experience.
Ability to manage multiple priorities with strong attention to detail.
Strong written and verbal communication, including effective interpersonal skills.
Ability to provide age-specific care addressing patients’ physical and safety needs, psychosocial concerns, and educational levels.
Visual and auditory acuity necessary to monitor patients and operate office equipment.
Ability to work in an EMR environment.
Demonstrate knowledge of and respect for patient privacy and follow HIPAA policies and procedures.
Adhere to ICARE values and standards of behavior, established best practices, and safety procedures; value diversity and support an inclusive, welcoming, and respectful environment.

Nice To Haves

Leadership experience in a multiple-physician practice.
Experience with physician practice budgets and billing processes.
Experience with an EMR.
Bachelor's degree.
Additional college coursework in business or management.

Responsibilities

Determine staffing needs with site providers and the Operations Director; select, train, manage, evaluate, and discipline site staff.
Process time records and other required Caregiver records; orient staff and oversee their continuing education.
Communicate a shared vision and develop and implement systems for efficient practice operations and meeting provider and patient needs.
Promote high performance, Caregiver engagement, teamwork, customer service, and continuous improvement.
Maintain two-way communication with key relationships and customers.
Delegate clear responsibility, accountability, and authority to direct reports.
Develop and monitor key performance indicators with the Operations Director and physicians, and recommend corrective action plans for negative variances.
Work with the Billing Office Manager to ensure appropriate data input and collection procedures.
Develop, implement, and monitor quality assurance standards and patient satisfaction with the Sparrow Quality Department and Operations Director; initiate plans to resolve issues.
Monitor the site budget and monthly budget performance with Practice Physicians.
Ensure compliance with State, Federal, and accreditation regulations concerning patient care and the physical environment.
Maintain a safe work environment that minimizes work-related illness and injury.
Establish policies, procedures, and protocols for daily work, processes, and long-range goals consistent with SMG standards.
Coordinate clinical education materials and protocols, including counseling patients and family members about health and family matters, developmental needs, and crises.
Perform all duties of a Registered Nurse as defined in the RN job description.
Follow HIPAA privacy and security policies, ICARE values, established best practices, and safety procedures; support an inclusive, welcoming, and respectful environment.