SMG-SCHEDULING SPECIALIST

Sparrow•East Lansing, MI

About The Position

The Scheduling Specialist schedules and coordinates resources for patient procedures, obtains necessary patient-related information, verifies procedures in EPIC, and greets and checks in patients for testing using AIDET. The role also supports administration with daily needs. The position interviews patients and physician office staff to enter confidential insurance and demographic information into EPIC/Radiant, serves as a liaison for Centralized Scheduling, and helps ensure improvement measurements are implemented. It schedules procedures by coordinating with physicians, cardiology staff, equipment, and personnel availability; shares testing instructions with nursing staff; monitors the accuracy of scheduled orders; and processes patient orders through EPIC. The specialist handles incoming, outgoing, and inter-hospital calls using AIDET; routes information, takes messages, contacts appropriate people, and answers inquiries. The role maintains HIPAA compliance and patient medical records, prepares and distributes reports and other materials, initiates pages to physicians and staff, and performs other secretarial duties as assigned. Additional duties may be assigned, and leadership may alter or modify the position's duties.

Requirements

High school diploma or GED.
BCLS certification within six months.
At least two years of advanced secretarial training and/or experience.
At least six months of experience with scheduling applications.
Self-discipline, excellent communication skills, personal motivation, and teamwork skills.
History of outstanding customer service.
Ability to multitask and strong attention to detail.
Dependability and ability to work independently.
Ability to type at least 45 words per minute.
Proficiency in medical terminology, word processing, and dictation/transcription.
Ability to use a multi-line phone.
Knowledge and working experience with Excel.
Knowledge of EPIC.
Ability to use a keyboard as required to perform the essential duties.

Responsibilities

Schedule and coordinate resources for patient procedures, obtaining required patient information and verifying procedures in EPIC.
Greet and check in patients for testing using AIDET.
Interview patients and physician office staff to enter confidential insurance and demographic information into EPIC/Radiant.
Serve as a liaison for Centralized Scheduling and ensure improvement measurements are implemented.
Coordinate procedures with physicians, cardiology staff, equipment, and personnel availability.
Share patient testing instructions with nursing staff.
Monitor the accuracy of scheduled orders received through Centralized Scheduling and process patient orders in EPIC.
Answer incoming, outgoing, and inter-hospital phone calls using AIDET; relay information, take messages, contact appropriate parties, and answer inquiries.
Handle confidential information and maintain HIPAA compliance.
Type reports, communications, records, and forms; copy, file, and deliver materials; and perform other secretarial duties as assigned.
Initiate pages to physicians and staff.
Maintain patient medical records.
Support administration with daily needs.