SMG - MEDICAL RECEPTIONIST

Sparrow•Lansing, MI

3d•Onsite

About The Position

The Medical Receptionist performs general clerical duties associated with patient services, including scheduling, greeting, admitting and discharging patients, answering incoming phone calls, filing, and assisting with medical-record maintenance. The role provides information about department procedures, fees, and services and helps patients connect with physicians and ancillary departments. It also handles patient demographic and billing information, appointments and referrals, required forms, records, and office equipment. The position may include serving as a preceptor for new clerical assistants and performing other duties as assigned.

Requirements

High school diploma or GED.
Demonstrated knowledge of CRT keyboard transaction processing.
Keyboarding skills equivalent to 45 words per minute.
At least 80% accuracy in demographic data input.
Excellent verbal and written communication skills.
Ability to work in an EMR.

Nice To Haves

Six months of experience in a health care office or similar setting (preferred).
Medical terminology, diagnosis and procedure coding, insurance, and basic accounting knowledge obtained through successful completion of a course (preferred).
Experience with an EMR (preferred).

Responsibilities

Greet, interact with, and appropriately direct patients, visitors, and others; provide information about department procedures, fees, and services.
Facilitate referrals to physicians and ancillary departments.
Answer incoming calls, respond to inquiries, and make appropriate referrals within or outside the practice.
Open, sort, review, and distribute mail.
Compile information for patient demographic records; admit and discharge patients; schedule appointments; refer patients for tests and other services; and take phone notes.
Complete required forms and reports and enter data into the computer for accurate insurance billing.
Tabulate receipts according to billing procedures.
Maintain records and files, obtain authorization forms for services, and release records.
Operate standard and automated office equipment, including computers, calculators, telephones, intercoms, copiers, and fax machines.
Serve as a preceptor for new clerical assistants.
Follow HIPAA Privacy and Security policies and procedures and respect patient privacy.
Adhere to ICARE values and standards of behavior; support a diverse, inclusive, welcoming, and respectful environment.
Communicate with patients, families, and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank).
Work safely and promptly report hazards in the work environment or related to assigned responsibilities.
Perform other duties as assigned.