Medical Receptionist

Health Partners of Western Ohio • Toledo, OH

9d • Onsite

About The Position

Health Partners of Western Ohio is hiring a Medical Receptionist for Woodward Health Center. This full-time position follows the assigned school district’s school year, is paid year-round, and is scheduled Monday through Friday from 7:30 a.m. to 4:00 p.m. The school year includes all working days for teachers, including remote work days, and may be modified during the year.

The Medical Receptionist is the health center’s first point of contact, greeting patients, visitors, and employees and supporting daily office operations. The role handles calls and appointments, maintains patient information and records, assists with payments and forms, and coordinates communications with staff and outside health care providers. The position also involves operating office equipment, supporting quality improvement activities, cross-training in office procedures, and traveling when necessary to meet operational needs.

Requirements

• High school diploma or GED certificate.
• Successful completion of in-house training.
• Ability to attend to multiple tasks at the same time.
• Ability to prioritize assignments and responsibilities to meet established deadlines and protocols.
• Effective oral and written communication skills.
• Ability to work with people from diverse social, ethnic, and economic backgrounds.

Responsibilities

• Greet patients, visitors, and employees.
• Receive calls, schedule appointments, screen and forward telephone calls, and record and distribute messages.
• Screen calls and visitors to determine the nature and urgency of the contact and ensure an appropriate response.
• Enter patient information accurately into the computer and electronic health records.
• Assemble patient medical records and document information in patient medical or dental records as needed.
• Assist patients with completing information forms.
• Accept patient payments, record them accurately, and enter them into the practice management system.
• Copy income verification and enter information into electronic health records.
• Retrieve lab reports and patient records from other health care providers.
• Type and send correspondence, memos, notices, and reports accurately.
• Sort, file, and retrieve correspondence, records, and documents; sort and collate mail and printed materials for distribution.
• Operate standard office machines and equipment.
• Ensure equipment is functional and necessary forms are adequately stocked.
• Make appointment confirmation calls to patients.
• Code diagnoses accurately in electronic health records based on completed encounter forms.
• Assist management in reaching personnel in other departments for consultation and referral.
• Determine which matters can be handled personally, should be raised with a supervisor, or should be referred elsewhere.
• Cross-train in other areas of office procedures.
• Participate in the Quality Improvement Program and serve on other committees as assigned.
• Travel when necessary to meet operational needs.
• May supervise student employees in specified tasks.
• Perform miscellaneous job-related duties as assigned.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 403(b) retirement plan with up to an 8% match; starts at 3% and increases with time of service.
• Employee Assistance Program.
• Paid Time Off accrued per pay period.
• Seven paid holidays.
• Annual reviews and increases.
• Tuition reimbursement, eligible after two years of service.
• Training opportunities.
• Eligibility to apply for the Emerging Leaders Program after one year of service.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED