Medical Receptionist

ChenMed•Louisville, KY

9d•$14 - $20•Onsite

About The Position

The Care Facilitator is one of a patient’s first points of contact with ChenMed and serves as a patient advocate by delivering exceptional customer service. The role checks patients in and out of the medical clinic and provides basic secretarial and administrative support. It calls for a strong commitment to superior service and to building trusting relationships with patients through every interaction. The Care Facilitator manages patient appointments and schedules, maintains accurate patient information, supports communication between patients and clinical personnel, and assists with insurance verification, copay collection, referrals, and follow-up scheduling. The role also supports patient comfort and clinic organization, helps monitor quality and service needs, participates in team huddles, and coordinates aspects of patient transportation and deliveries. This position requires a high school diploma or equivalent and at least one year of experience in a medical clinic or similar environment. The posted pay range is $14.30–$20.42 per hour. The role may also be eligible for bonuses or commissions. ChenMed describes its organization as family-owned and physician-led and notes that it offers compensation, comprehensive benefits, career development, advancement opportunities, and work-life balance.

Requirements

High school diploma or equivalent education.
At least one year of work experience in a medical clinic or similar environment.
Exceptional customer service skills and a passion for serving others.
Working knowledge of medical insurance and/or electronic medical record (EMR) systems.
Ability to operate phones, personal computers, software, and other basic IT systems.
Ability to communicate professionally and courteously with employees, patients, and others.
Attention to detail and accuracy in reports and data.
Strong verbal and written communication skills and listening skills.
Positive and professional attitude.
Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
Ability and willingness to travel locally and regionally up to 10% of the time.
Fluency in spoken and written English.
Flexibility to work evenings, weekends, and/or holidays as needed.

Nice To Haves

Graduation from a nationally accredited Medical Assistant program.
BLS for Healthcare Providers certification.
Knowledge of ChenMed Medical products, services, standards, policies, and procedures.

Responsibilities

Greet patients and record information while checking them in, checking them out, or scheduling appointments; conduct lobby checks to maintain organization and cleanliness.
Manage PCP and specialist schedules, including ensuring Top 40 patients are scheduled every 13 days.
Use computer equipment and programs to enter new patient information, print forms, schedule appointments, respond to email, and prepare new-patient packets; ensure patient and emergency contact information is accurate.
Make “love” calls and mail birthday and greeting cards to patients for special events.
Answer telephone calls, take detailed and accurate messages, and route messages to the appropriate person.
Communicate information about ChenMed clinical personnel to patients and others.
Verify patient insurance by phone or website and collect applicable copays; assist with follow-up and in-house specialist referral appointments as needed.
Escort patients to exam rooms and help ensure their comfort and well-being.
Act as the PCP’s HEDIS champion by identifying HEDIS needs for scheduled patients; report on hospitalizations, including HITS census and ENS Ping.
Present customer service surveys at checkout and escalate issues when immediate service recovery is needed.
Participate in daily and weekly huddles and provide details about patients.
Regulate and monitor transportation-related matters, including driver and patient lists, medication and grocery deliveries, driver behavioral challenges, and scheduling and coordinating Uber or Lyft rides.
Maintain the confidentiality of patients’ personal information and medical records.
Review patients’ personal and appointment information for completeness and accuracy.
Transmit correspondence by mail, email, or fax.
Perform other duties as assigned or modified at the manager’s discretion.