Medical Receptionist

Family Medicine Austin • Austin, TX

13d • Onsite

About The Position

The Medical Receptionist is the first point of contact for patients and helps create a welcoming, comfortable experience while supporting the smooth operation of the medical practice. The role involves greeting and assisting patients, coordinating communication with medical staff, managing appointments and records, handling payments and billing inquiries, and verifying insurance information and benefits. The primary clinic is at 1500 West 38th Street, Austin, Texas, with work at two additional clinics in Austin and Cedar Park as needed. The schedule is weekdays, Monday through Friday, for eight-hour days, with start and end times varying between as early as 7:15 a.m. and as late as 5:30 p.m.

Requirements

• Advanced computer proficiency.
• Two years of customer service experience.
• Strong communication skills described as genuine, clear, unreserved, and persuasive.
• A sense of urgency and problem-solving skills.
• Experience with EMR systems.
• Friendly, outgoing, ambitious personality and a positive, professional attitude.
• Passion for helping others.

Nice To Haves

• Experience with e-ClinicalWorks is preferred.
• Medical Assistant experience, including rooming patients, taking and recording vitals, recording medical history, and assessing and documenting patient needs, is a plus.

Responsibilities

• Greet patients and guide them through check-in and check-out.
• Anticipate patient anxieties and answer patient questions.
• Notify Medical Assistants when patients arrive.
• Process patient payments and respond to billing inquiries.
• Coordinate communication between medical staff and patients to facilitate care.
• Schedule appointments efficiently to support provider schedules and patient satisfaction.
• Update patient records and maintain accurate data in electronic systems.
• Verify financial records; collect patient co-pays and charges; and file and expedite claims.
• Verify insurance benefits and enter benefits into the EMR.
• Schedule comprehensive physical screenings based on available appointment openings.
• Reschedule canceled and no-show appointments.
• Collect patient insurance information for verification.
• Keep the reception area tidy, welcoming, and stocked with necessary materials.
• Follow HIPAA regulations.
• Maintain professional conduct and appearance in the workplace.
• Complete other assigned duties as directed.

Benefits

• Accrued paid time off.
• Paid holidays.
• Partially employer-covered medical insurance premiums.
• Opportunities for bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed