Medical Receptionist

ConvenientMD•Burlington, MA

10d•$20 - $25•Onsite

About The Position

ConvenientMD is seeking a Medical Receptionist to serve as the first point of contact for patients and visitors at its clinics. Working alongside the clinical team, this role greets patients, completes registrations, updates patient records, collects payments, and helps ensure that patients with and without reservations are seen in a timely manner. The opportunity may suit someone starting a career in customer service or healthcare who enjoys working with people, staying organized, and multitasking. The Medical Receptionist supports patient interactions, payment collection, clinic coordination, and front desk administration. The role also requires familiarity with ConvenientMD services and costs, and the ability to use reservation scheduling and electronic medical record systems. The position requires 12-hour shifts, including a specified number of weekend shifts depending on employment schedule, and flexibility to work nights, weekends, and holidays. Employees may need to work at other nearby ConvenientMD locations and travel for training shifts. The role requires a high school diploma or GED, strong communication and organizational skills, proficiency with Microsoft Office or related software, sound judgment, and the ability to maintain patient confidentiality in accordance with HIPAA. Prior medical reception or customer service experience and related medical-office knowledge are bonus qualifications.

Requirements

High school diploma or GED.
Ability to work 12-hour shifts. Full-time schedule: three shifts per week, including at least four Saturday or Sunday shifts per month; part-time schedule: two shifts per week, including at least two Saturday or Sunday shifts per month; per-diem schedule: four shifts per month, ideally one shift each week.
Flexibility to work nights, weekends, and holidays.
Ability, when needed, to work at a minimum of three other ConvenientMD locations within one hour's travel distance of the primary clinic.
Ability to travel for training shifts within a one-hour commute of the primary clinic.
Proactive, confident written and verbal communication, including raising concerns and communicating directly and professionally.
Strong attention to detail and organizational skills, including the ability to prioritize multiple high-priority tasks in a fast-paced environment.
Compassionate, patient-focused approach and ability to support a sense of belonging.
Proficiency with Microsoft Office Suite or related software.
Ability to build and maintain positive relationships with patients, team members, and organizational stakeholders.
Ability to collaborate as part of a team and work independently with initiative and self-motivation.
Strong analytical and problem-solving skills, including the ability to interpret and apply applicable laws, guidelines, regulations, ordinances, and policies.
Trustworthiness and ability to protect confidential patient information in accordance with HIPAA regulations.

Nice To Haves

Medical Receptionist certification.
Previous experience in a medical receptionist role or similar customer service position.
Familiarity with medical terminology and basic knowledge of insurance processes.
Experience using electronic records management software and other programs for medical registration and collection of HIPAA documentation.
Experience with insurance billing and coding information.

Responsibilities

Greet patients and visitors in a welcoming, professional manner and assist with in-person and telephone inquiries.
Register patients and complete required forms accurately; update new and existing patient records.
Respond to insurance and billing inquiries with clear information.
Assist ill or distressed patients as needed using available resources.
Collect payments, insurance co-pays, and prescription charges according to clinic financial policies.
Request a card on file, follow up on patient balances, and support timely patient payments.
Coordinate with the healthcare team to support patient flow, clinic operations, patient satisfaction, and provider schedules.
Manage online and walk-in reservations and patient registration.
Assist with scheduling specialist referrals for patient follow-up.
Navigate multiple software systems and follow protocols established by occupational health partners in support of the Employer Services team.
Answer and direct phone calls professionally and promptly.
Maintain an organized, tidy, and welcoming reception area.
Perform administrative duties such as photocopying, filing, and maintaining daily activity logs.
Become familiar with ConvenientMD services and associated costs.
Use reservation scheduling and electronic medical record software.
Travel to other nearby clinic locations when needed and attend training shifts outside the primary clinic.

Benefits

Urgent care services at no cost to team members and their families.
Health insurance coverage.
Dental insurance coverage.
Vision insurance coverage.
Company-paid short-term disability coverage.
Optional pet insurance.
401(k) match after one year of service.
Access to primary care, depending on location.
Educational alliance with Purdue University Global and reduced tuition rates for team members and their families.
Rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
Collaborative team environment that encourages professional growth.