Medical Receptionist

Pediatric Associates Family of Companies • Dallas, TX

11d

About The Position

The Medical Receptionist welcomes patients and visitors, completes and updates patient information, collects payments, and provides requested information. The role checks patients in and out, communicates follow-up information and appointments, and supports the operation of designated medical offices. This is a float position covering offices in the area, with an additional $2 per hour float differential. The position may rotate between office and remote/telework settings and requires travel to other office locations as needed. An active, valid driver’s license and reliable transportation are required. A $1,000 sign-on bonus is offered to eligible external new hires; internal transfers, agency candidates, temporary staff, contractors, and individuals converting from agency to direct employment are not eligible.

The role is patient-facing and includes maintaining patient confidentiality and protecting sensitive information, including ePHI and PHI, in accordance with organizational policy and applicable regulations. The working environment is primarily indoors and may involve office and telework settings, travel between locations, and use of personal protective equipment.

Requirements

• An active and valid driver’s license upon hire and throughout employment.
• Reliable transportation.
• Proficient grammar, spelling, and verbal communication skills for communicating with patients, providers, and staff.
• Ability to read, comprehend, and follow oral and written instructions.
• Ability to learn and practice Pediatric Associate procedures, policies, and protocols.
• Ability to interact effectively and supportively with staff and maintain professional working relationships.
• Excellent customer service and professional, friendly reception skills.
• Professional phone skills and etiquette, including clear and concise speech.
• Good judgment and ability to maintain patient confidentiality.
• Ability to file alphabetically and numerically.
• Experience using a computer system, scanner, printer, and fax.
• Ability to perform the listed physical activities and sensory requirements, and to wear personal protective equipment.

Nice To Haves

• At least one year of experience in a medical office setting is preferred.
• Knowledge of computers and medical terminology is desired.

Responsibilities

• Greet patients and visitors in a friendly, welcoming, and professional manner.
• Check in patients by updating demographic, insurance, primary care provider, and pharmacy information; collecting copays and balances; and providing consent forms and appropriate health questionnaires.
• Check out patients, collect additional balances, and provide visit summaries, specialist referral information, patient portal information, completed forms, and follow-up appointments.
• Verify patient insurance through Batch Eligibility or on demand, and contact patients when insurance is inactive or the primary care provider is inappropriate.
• Post patient charges and payments and complete charge and payment reconciliation.
• Scan and upload documents in the Document Management system.
• Sort and deliver mail and prior authorization documents received by courier.
• Maintain a clean work area and patient waiting area.
• Participate in staff and educational meetings.
• Follow organizational information security policies and protect sensitive information, including ePHI and PHI, in accordance with organizational policy and applicable federal, state, and local regulations.

Benefits

• $1,000 sign-on bonus for eligible external new hires.
• Additional $2 per hour float differential.
• Reimbursement for travel to other office locations as outlined in company policy.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed