RN-Practice Manager

Eisenhower Health•Rancho Mirage, CA

9d•$58 - $91

About The Position

The RN-Practice Manager is responsible for planning, organizing, and directing essential patient care functions for one or more clinics in collaboration with leadership. The role supervises clinical and non-clinical office practice staff and provides clinical and operational oversight of outpatient clinic procedures. The manager supports staff development, budget and operational management, quality improvement, regulatory readiness, patient and physician satisfaction, and safe, effective delivery of care. Assigned patient populations may include neonates/infants, children, adolescents, adults, and geriatric patients.

Requirements

Bachelor of Science in Nursing (BSN) or Master’s in Nursing.
California Registered Nurse (RN) license.
Basic Life Support (BLS) certification from the American Heart Association (AHA).
Four years of clinical RN experience in an acute care setting.
Ability to communicate and teach effectively using dynamic approaches.
Ability to delegate tasks effectively, optimize team productivity, and align work with organizational goals and objectives.
Ability to lead by example and demonstrate integrity, transparency, and accountability.
Competence in the Scope and Standards of Care for Nursing Professional Development.
Ability to contribute to maintaining a healthy work environment.
Knowledge of evidence-based nursing practice and the special needs of the patient population served.
Strong interpersonal, organizational, and analytical skills.
Strong knowledge and clinical skills in critical care nursing.
Knowledge of healthcare and regulatory standards to meet training needs.
Written and verbal communication skills.

Nice To Haves

Medical office experience.
Leadership experience.

Responsibilities

Demonstrate compliance with the Code of Conduct and compliance policies; resolve compliance questions or concerns and report suspected violations.
Select, train, orient, direct, coach, evaluate, and counsel staff; support employee development in accordance with Human Resources practices.
Evaluate the leadership effectiveness and competence of supervisors, when applicable.
Plan, prepare, implement, monitor, and control the budget under leadership direction to support sound fiscal management and hospital goals.
Apply a performance-improvement approach that includes employee empowerment, data-informed management, continuous improvement, customer focus, and error reduction; develop and maintain quality-monitoring systems.
Report performance-improvement results accurately and promptly, and address identified problems or issues.
Participate in developing tactical plans for areas of responsibility.
Implement operational changes to meet local, state, and national requirements and maintain readiness for Joint Commission and DHS surveys.
Implement applicable policies, procedures, and directives.
Promote employee, patient, and physician satisfaction and maintain positive relationships with customers and hospital stakeholders.
Build and maintain open, honest, and mutually beneficial relationships consistent with Eisenhower Medical Center’s mission, values, codes of conduct, and Performance Excellence.
Communicate with treating physicians about scheduling issues, delays, and patient-care issues, and maintain communication among team members.
Monitor clinic business metrics and work with clinic staff to meet or exceed division goals.
Maintain survey-ready clinics compliant with JCAHO standards and state and federal requirements; participate in Joint Commission and other regulatory inspections.
Monitor daily scheduling to support timely patient flow and reduce wait times.
Monitor staff electronic medical record worklists and MyChart messages to ensure timely responses and follow-up.
Assist with patient care, including rooming patients, entering health information into the EMR, administering injections, and assisting with examination or diagnostic procedure setup.
Ensure compliance with regulatory requirements and organizational policies and procedures.
Ensure daily laboratory quality checks are completed, including refrigerator-temperature logs and eyewash checks, and establish and maintain par levels of medical supplies.
Ensure staff consistently provide high-quality patient care and support services valued by patients, physicians, and colleagues.
Ensure adherence to National Patient Safety Goals and work with clinical staff to support compliance among staff and physicians.
Collaborate with hospital quality staff and clinic division staff to plan and implement process improvements that support customer satisfaction.
Schedule staff to ensure appropriate coverage, including floating to other areas or flexing out when needed.
Monitor timekeeping and minimize overtime and penalties.
Provide clinical and operational oversight of procedures in assigned outpatient clinics, ensuring practices, workflows, staffing, competency, assessment and consent, medication and injection safety, infection prevention, emergency preparedness, and pre- and post-procedure care meet applicable requirements, policies, and evidence-based standards.
Maintain quality, safety, and regulatory readiness for outpatient procedures by monitoring clinical practice and documentation, validating competencies, reviewing adverse events and risks, and implementing corrective actions.
Collaborate with physicians and organizational stakeholders to continuously improve and safely introduce procedures, medications, equipment, technologies, and services in assigned areas.
Perform other duties as assigned.