Practice Manager III - Urgent Care Center - FT - Days - Sheridan West

Memorial Healthcare

6d•Onsite

About The Position

Oversees and manages administrative functions within assigned offices or divisions and manages the day-to-day operations of a physician practice. The role manages customer needs in person or by phone, triages calls to assess and authorize urgent and emergent appointments, rounds on staff and patients, tracks monthly metrics and physicians’ CME records, handles legal requests, and acts as a backup to the Director. The Practice Manager III must meet a net operating revenue objective greater than $2.5 million per fiscal year to sustain Manager Level III; results below the objective may result in a change in manager level. The position supports the organization’s strategic plan and vision by developing departmental goals, standards, and objectives; managing staff relations, performance, satisfaction, and conflict; and overseeing scheduling, recruitment, and payroll. It manages departmental budgets, reports monthly variances to practice leadership and the CFO, identifies practice issues and opportunities, and reports associated action plans. The role also manages regulatory compliance, contracts, vendor relations, and the purchase and use of systems, equipment, and supplies; supports special projects and business analysis; develops and implements policies and procedures; and establishes guidelines for prioritizing and evaluating work activities. Work requires critical thinking, effective communication, problem-solving, decisive judgment, and the ability to work with minimal supervision in a stressful environment. The position calls for collaborative work and relationship-building. It is primarily for office workers and is not eligible for shift differential.

Requirements

High school diploma or equivalent.
At least one year of leadership experience.
Critical thinking, effective communication, problem-solving, and decisive judgment skills.
Ability to work with minimal supervision and take appropriate action in a stressful environment.
Ability to work collaboratively and build relationships.

Nice To Haves

Previous practice management experience.
Associate or bachelor’s degree.

Responsibilities

Manage customer needs face to face or by phone, including triaging calls to assess and authorize urgent and emergent appointments.
Round on staff and patients; maintain monthly metrics and physicians’ CME records; handle legal requests; and act as a backup to the Director.
Meet the annual net operating revenue objective of greater than $2.5 million to sustain Manager Level III.
Assist in developing departmental goals, standards, and objectives that support the organization’s strategic plan and vision.
Manage staff relations, including performance management, staff satisfaction, and conflict management.
Oversee scheduling, recruitment, and payroll.
Manage, monitor, and assist in developing departmental budgets; report monthly budget variances to practice leadership and the CFO; and identify and report practice issues, opportunities, and associated action plans.
Manage regulatory compliance, departmental contracts, and vendor relations.
Determine and justify needs for systems, equipment, and supplies; monitor usage; and oversee working order and stock supplies.
Support special projects and business analysis as requested.
Develop and implement organizational policies and procedures.
Develop guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.