Practice Manager - Primary Care - FT - Days - West Pines MOB

Memorial Healthcare

6d • Onsite

About The Position

The Practice Manager oversees and manages administrative functions within assigned offices or divisions and manages the day-to-day operations of a physician practice. The role manages customer needs in person and by phone, supports urgent and emergent appointment triage, maintains physician metrics and CME records, handles legal requests, and serves as backup to the Director. The manager is responsible for staff relations, scheduling, recruitment, payroll, practice budgets and revenue objectives, regulatory compliance, contracts, vendor relations, and operational resources. The role also supports special projects and business analysis, develops policies and procedures, prioritizes and evaluates work activities, and helps establish departmental goals aligned with the organization's strategic plan and vision.

The position requires critical thinking, effective communication, problem-solving, decisive judgment, collaborative relationship-building, and the ability to work with minimal supervision in a stressful environment. Employment is contingent on successfully completing a Level II Criminal History record check and a post-offer, pre-placement assessment that includes drug testing.

Requirements

• High school diploma or equivalent.
• One year of leadership experience.
• Fingerprint screen through the Florida Department of Children and Families.
• Critical thinking, effective communication, problem-solving, decisive judgment, and the ability to work with minimal supervision.
• Ability to work in a stressful environment and take appropriate action.
• Ability to work collaboratively and build relationships.
• Successful completion of a Level II Criminal History record check is required for employment.

Nice To Haves

• Previous practice management experience.
• Associate or bachelor's degree.

Responsibilities

• Manage customer needs face to face and by phone, triage calls, and assess or authorize urgent and emergent appointments.
• Round on staff and patients; provide monthly metrics and CME records for physicians; handle legal requests; and act as a backup to the Director.
• Manage staff relations, including performance management, staff satisfaction, and conflict management.
• Perform and oversee scheduling, recruitment, and payroll.
• Meet the set Net Operating Revenue objective of up to $1 million per fiscal year.
• Manage, monitor, and assist with developing departmental budgets; report budget variances monthly to practice leadership and the CFO.
• Identify and report practice issues and opportunities, along with associated action plans.
• Manage regulatory compliance, departmental contracts, and vendor relations.
• Determine and justify needs for systems, equipment, and supplies; monitor usage and oversee proper working order and supply stock.
• Support special projects and business analysis as requested.
• Develop and implement organizational policies and procedures.
• Develop guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.
• Assist with developing departmental goals, standards, and objectives that support the organization's strategic plan and vision.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED