Practice Manager II - Urgent Care Center - FT - Days - Central Pines

Memorial Healthcare•Pembroke Pines, FL

6d•Onsite

About The Position

The Practice Manager II oversees and manages administrative functions within assigned offices or divisions and manages the day-to-day operations of a physician practice. The role requires critical thinking, effective communication, problem-solving, decisive judgment, minimal supervision, and the ability to work in a stressful environment while building collaborative relationships. The position manages a practice with a set annual net operating revenue objective greater than $1 million and less than $2.5 million to sustain Manager Level II. Revenue results below or above that range may result in a change in manager level. The role also supports the organization’s strategic plan and vision, manages budgets and regulatory compliance, and leads staff and operational activities.

Requirements

High school diploma or equivalent.
At least one year of leadership experience.
Critical thinking, effective communication, and problem-solving skills.
Decisive judgment and ability to work with minimal supervision.
Ability to work in a stressful environment and take appropriate action.
Ability to work collaboratively and build relationships.

Nice To Haves

Previous practice management experience.
Associate or bachelor’s degree.

Responsibilities

Manage customer needs face to face or by phone; triage phone calls to assess and authorize urgent and emergent appointments.
Round on staff and patients.
Manage monthly metrics, physicians’ CME records, and legal requests; act as backup to the Director.
Assist in developing departmental goals, standards, and objectives that support the organization’s strategic plan and vision.
Develop guidelines for prioritizing work, evaluating effectiveness, and modifying activities as needed.
Develop and implement organizational policies and procedures.
Support special projects and business analysis as requested.
Manage, monitor, and assist in developing departmental budgets; report monthly budget variances to practice leadership and the CFO.
Identify and report practice issues and opportunities, including associated action plans.
Manage regulatory compliance, departmental contracts, and vendor relations.
Determine and justify needs for systems, equipment, and supplies; monitor usage and ensure equipment is in working order and supplies are stocked.
Manage staff relations, including performance management, staff satisfaction, and conflict management.
Perform and oversee scheduling, recruitment, and payroll.