Practice Manager II - Seneca Family Health

Seneca Family Health Center•Waterloo, NY

21d

About The Position

The Practice Manager II oversees the day-to-day operations of Seneca Family Health and coordinates departmental procedures to support efficient, high-quality patient care. The role provides leadership, supervision, mentoring, and direction to practice staff, fostering accountability, teamwork, professional development, and a strong customer-service culture. The manager optimizes scheduling, registration, charge and cash posting, and coordination of services to support provider efficiency, and applies general knowledge of ICD-10 and CPT-4 coding to support accurate practice workflows. Working collaboratively with providers and staff, the Practice Manager identifies operational challenges and implements solutions, develops and executes business plans, and supports initiatives to increase revenue, improve customer satisfaction, enhance clinical quality, and promote patient safety. The role helps ensure patients are prepared for visits and receive appropriate education, follow-up, and care coordination; oversees follow-up for prescriptions, pathology results, and other patient needs; and ensures providers receive appropriate support during patient care and procedures. The manager mentors staff, assists with processes consistent with Patient-Centered Medical Home principles, monitors and reports progress toward quality metrics, and develops efficient procedures for Occupational Health and Workers’ Compensation activities. The role also ensures appropriate use of staffing, equipment, and other resources; identifies opportunities to improve efficiency, patient experience, and workflow; and performs other duties as assigned. This is a leadership position in a dynamic healthcare practice. It involves balancing administrative responsibilities, staff supervision, provider support, patient service, and operational priorities while maintaining a focus on quality, safety, and patient satisfaction. Seneca Family Health Center describes itself as a small, community-based organization in the Finger Lakes region where employees can work closely with patients, colleagues, providers, and staff and contribute visibly to practice operations.

Requirements

Bachelor’s degree in Business, Healthcare Administration, or a related field.
At least 3–5 years of experience in physician practice operations.
At least 3 years of supervisory experience.
Experience with computerized patient scheduling.
Computer proficiency, including word processing, spreadsheets, presentation software, and electronic medical record systems.
Strong leadership and staff-development skills.
Excellent verbal and written communication skills.
Strong organizational and time-management abilities.
Ability to prioritize and multitask effectively.
Strong problem-solving and decision-making skills.
Commitment to patient and customer satisfaction.
Collaborative approach to working with providers and staff.
Ability to identify and implement process improvements.
Understanding of healthcare practice operations and workflows.
Ability to manage resources and support operational goals.
Professionalism, accountability, and attention to detail.

Nice To Haves

Master’s degree in Business Administration, Healthcare Administration, or a related field.
Knowledge of physician office operations and physician billing.
Experience creating and managing an operating budget.
Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.
Experience with Medent systems and patient scheduling.
Knowledge of ICD-10 and CPT-4 coding.
Experience in Occupational Health and/or Workers’ Compensation operations.

Responsibilities

Oversee day-to-day practice operations and coordinate efficient departmental procedures supporting high-quality patient care.
Provide leadership, supervision, mentoring, and direction to practice staff while promoting accountability, teamwork, and professional development.
Promote a strong customer-service culture in interactions with patients, providers, staff, and external partners.
Optimize scheduling, registration, charge and cash posting, and coordination of services to maximize provider efficiency.
Apply general knowledge of ICD-10 and CPT-4 coding to support accurate and efficient practice workflows.
Collaborate with providers and staff to identify operational challenges and implement solutions.
Develop and execute business plans with staff and providers to identify opportunities for new programs, services, or improvements to existing services.
Support initiatives to increase revenue, improve customer satisfaction, enhance clinical quality, and promote patient safety.
Ensure patients are appropriately prepared for office visits and receive necessary education, follow-up, and care coordination.
Oversee appropriate follow-up related to prescriptions, pathology results, and other patient care needs.
Ensure providers receive appropriate support during patient care and clinical procedures.
Mentor and develop staff to strengthen clinical and operational skills.
Assist with developing and implementing processes consistent with Patient-Centered Medical Home principles.
Assist with monitoring, tracking, and reporting progress toward established quality metrics.
Develop and coordinate efficient procedures supporting Occupational Health and Workers’ Compensation activities.
Ensure appropriate utilization of staffing, equipment, and other resources.
Identify opportunities to improve operational efficiency, patient experience, and workflow.
Perform other duties as assigned.