Case Manager - Seneca

Lutheran Social Services of New York•New York, NY

3d•$52,451 - $52,451•Onsite

About The Position

The Case Manager promotes client wellness and autonomy through advocacy, assessment, planning, communication, education, resource management, and service facilitation. The role serves approximately 25 families in a family shelter and is classified as an essential on-site position during emergencies, including severe weather, pandemics, civil unrest, and other public safety emergencies. The Case Manager reports to the Shelter Director and does not supervise staff.

Requirements

At least 2 years of experience in human services.
Working experience with families and knowledge of issues related to homelessness, HIV, substance abuse, mental illness, and entitlements.
Good spoken and written expression.
Good time-management skills, with the ability to manage multiple tasks and assignments and adhere to a set schedule.
Flexibility to work some early or late schedules, holidays, and weekends.
Ability to establish therapeutic relationships with participants and positive working relationships within the agency and with external agencies.
Sensitivity to intersectionality, different cultures, and housing equality, and demonstrated ability to work within a social and racial justice framework.
Working knowledge of Microsoft Office, including Word and Excel.
Crisis intervention skills.
Familiarity with HIPAA.
Willingness to participate in continuing education.

Nice To Haves

Bachelor’s degree preferred.
Knowledge of the CARES system.
Bilingual English/Spanish.

Responsibilities

Carry a caseload of approximately 25 families.
Meet weekly with participants on the caseload and as needed based on assessment and recommendations.
Connect participants with appropriate providers and resources across health and human services and care settings, based on their needs and values.
Escort participants to scheduled and unscheduled psychiatric and medical care.
Help participants navigate public assistance and other city agencies, and ensure families’ cash assistance benefits are active.
Ensure participants receive safe, effective, client-centered, timely, efficient, and equitable care while maintaining a non-judgmental and unbiased approach.
Prioritize participant safety and health during immediate crises, including outreach to qualified emergency responders.
Conduct unit inspections, follow up on findings, and assist participants as needed.
Maintain participant records in audit-ready condition, including progress notes, independent living plans, updated medical and mental health information, and psychosocial assessments.
Follow agency confidentiality protocols.
Work with the Housing Specialist to determine exit strategies that reflect participants’ individual needs and desires.
Collaborate with ACS when a family is involved with child welfare.
Perform other duties assigned by the Director.
Represent Lutheran Social Service of New York’s mission, values, and ethics, and uphold the agency Code of Conduct.