SUPERVISOR-SENECA

Goodwill Industries of Lane & South Coast Counties & Alaska•Eugene, OR

1d•$18 - $23•Onsite

About The Position

The Supervisor assists the Store Manager with proper store operations and provides leadership to assigned store personnel. The role supports sales, customer service, inventory, cash reconciliation, recordkeeping, scheduling, training, merchandise processing, and other store tasks. The Supervisor is responsible for store operations in the Store Manager’s absence and must follow Goodwill Industries of Lane and South Coast Counties policies, procedures, and safety requirements. The Supervisor helps maintain a safe, effective, and customer-focused store environment; coaches and trains employees; coordinates with production leads on store supplies; and ensures employees follow security, sales, recordkeeping, and safety practices. The position requires dependable attendance, adaptability in a fast-paced environment, strong interpersonal and English-language skills, and the ability to work independently and as part of a team. A high school diploma or GED and at least one year of supervisory experience are required. The employee must be at least 18, provide proof of identity and U.S. work eligibility, and pass a criminal background check and pre-employment drug screen.

Requirements

At least one year of supervisory experience.
High school diploma or GED.
CPR certification or ability to become CPR certified.
Must be at least 18 years of age.
Must provide proof of identification and eligibility to work in the United States.
Must pass a criminal background check and pre-employment drug screening.
Must have no record or disclosure of criminal conviction indicating a tendency toward theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude, or predatory behavior.
Strong interpersonal skills and command of the English language for working with customers and employees.
Basic math skills.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to function independently and as part of a team.
Ability to perform the essential functions with or without reasonable accommodation.
Must meet company qualitative and quantitative performance standards.
Must maintain a well-groomed appearance and dress in compliance with the organization’s guidelines.
Must regularly report for scheduled work on time and notify a manager promptly about absences and their expected duration.
Must be available during store hours, including weekends, evenings, and some holidays.
Frequently stand, walk, and talk or hear; occasionally reach with hands and arms; frequently lift or move 10–25 pounds and occasionally lift or move up to 40 pounds.
Close vision and color vision.

Responsibilities

Assist the Store Manager with store operations, including supervising sales employees, taking inventories, reconciling cash with sales receipts, maintaining operating records, and preparing daily transaction records.
Supervise store employees as assigned and direct store personnel when the Store Manager is absent.
Ensure sales transactions are rung up and reported accurately and donated goods are processed appropriately.
Perform cashier and merchandise-processing duties as needed.
Provide excellent service to customers, donors, and employees; handle customer and donor complaints appropriately and answer questions about merchandise location, price, and use.
Coach and train staff to meet agency expectations, including conducting individual and group training sessions and training employees in safe work practices.
Coordinate with production leads and maintain adequate supplies to meet store needs.
Plan and prepare work schedules, assign employee duties, provide clear direction, and provide adequate supervision.
Open and close the store according to defined procedures when assigned.
Order merchandise or prepare requisitions to replenish merchandise on hand when assigned.
Maintain safe working conditions and production areas that support efficient operations.
Ensure employees comply with security, sales, recordkeeping, safety, and other established procedures and work rules.
Follow and enforce company policies, CARF standards, safety standards, and security regulations.
Promote open communication at all levels in the store and carry out supervisory responsibilities in accordance with organizational policies and applicable laws.
Meet assigned qualitative and quantitative performance standards and goals.