Practice Growth Specialist

Delfina • Jacksonville, FL

8d • Onsite

About The Position

The Practice Growth Specialist supports Delfina’s sales, marketing, and growth initiatives through patient engagement, market research, prospecting, and related activities. The role represents Delfina at partner OB/GYN practices in specified Florida geographies, where the specialist introduces the program to expectant mothers, answers questions, and assists them with digital enrollment. This patient-facing position combines compassionate communication, attention to detail, and coordination with clinic staff and Delfina’s implementation team to provide a seamless experience for patients and providers. The specialist also supports new practice partner opportunities.

Requirements

• Experience in healthcare or patient-facing roles, such as medical assistant, patient navigator, community health worker, or customer service in a clinical setting.
• Excellent communication and interpersonal skills, including the ability to engage warmly and confidently with patients and clinic staff.
• Organizational strength and reliability, including the ability to manage multiple conversations and maintain accurate records.
• Comfort using technology, including tablets, mobile apps, and HIPAA-compliant digital forms.
• Empathy and cultural sensitivity, with the ability to connect with patients from diverse backgrounds.
• Unrestricted and independent authorization to work at Delfina; Delfina does not currently sponsor or facilitate U.S. work authorization.

Nice To Haves

• Experience in maternal health, OB/GYN clinics, or women’s health programs.
• Bilingual English/Spanish.

Responsibilities

• Engage with patients onsite at OB/GYN partner clinics to introduce the Delfina program and assist with enrollment.
• Explain the benefits of continuous support through Delfina’s platform using clear, empathetic communication.
• Guide patients through secure enrollment, ensuring accurate data entry and patient consent in compliance with HIPAA.
• Collaborate with front-desk staff, nurses, and providers to integrate enrollment into patient flow.
• Document daily activity, including patients approached, enrollments completed, and feedback received.
• Share field insights with Delfina’s growth and implementation teams to improve messaging and workflow.
• Build trust, answer questions, and represent Delfina’s mission professionally and empathetically.
• Support new practice partner opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed