Patient Growth Specialist

CVS Health • Allentown, PA

8d • $19 - $35

About The Position

The Outreach Executive develops relationships with members of the community to engage Medicare seniors with Oak Street Health and encourage them to become patients. The role works closely with Outreach Managers, Outreach Directors, and Community Relationship Managers to drive new patient growth in an assigned territory.

Responsibilities include generating leads through community engagement, events, prospecting, and cold calling; nurturing prospective patients through email, phone, and networking; maintaining knowledge of sales systems and marketing programs; and collaborating with colleagues and insurance agents on lead generation. The Outreach Executive also maintains prospect relationships, records customer information and sales activity in CRM and other business systems, serves as a contact for clinical or center staff with patient questions, and helps resolve concerns or complaints.

This is a full-time position with 40 anticipated weekly hours. The posted pay range is $18.50–$35.29 per hour. The position may also be eligible for a CVS Health bonus, commission, or short-term incentive program. Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

• Ability to quickly connect with and influence the right people.
• Comfort navigating external barriers to create a positive experience.
• Ability to manage priorities simultaneously.
• Ability to contribute as a team player to the overall effectiveness of the team.
• US work authorization.

Nice To Haves

• Sales and/or healthcare experience.
• Fluency in Spanish, Polish, Russian, or another language spoken by people in the communities served, where necessary.

Responsibilities

• Generate leads by engaging Medicare seniors through events and local community outreach.
• Attend scheduled meetings to learn about updates to services, workstreams, initiatives, sales systems, and marketing programs.
• Prospect and cold call assigned prospects and new leads, including leads from digital channels and other Outreach Executives.
• Nurture prospective patients and seek new patients through email, phone, and networking.
• Collaborate with Community Relationship Managers, other Outreach Executives, Outreach Managers, and Outreach Directors to generate leads through local community members or insurance agents.
• Maintain consistent touchpoints with prospects to support new patient growth in the assigned territory.
• Capture and record customer information and sales activity in the CRM system and other business systems.
• Act as a point of contact for clinical or center staff with questions about patients.
• Work with prospects to understand and resolve concerns or complaints, or direct them to another Oak Street Health employee.
• Perform other duties as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility
• Potential eligibility for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed