Patient Growth Specialist - Bilingual

CVS Health•Desert Palms, CA

11d•$19 - $35•Onsite

About The Position

The Patient Growth Specialist, internally known as an Outreach Executive, is a community-facing role focused on connecting Medicare-eligible seniors with Oak Street Health. As a primary lead generator for an assigned territory, this role represents the organization and shares its care model to drive local patient growth. The specialist collaborates with Outreach Managers, Directors, and Community Relationship Managers to execute targeted strategies, build trust, and expand the patient base in the assigned market. The position is 60% field-based and 40% clinic-based.

Requirements

At least 2 years of experience in sales or healthcare environments.
Fluency in English and Spanish.
Ability to cold call, manage digital lead channels, and influence key stakeholders.
Exceptional verbal and written communication skills and a professional phone presence.
Ability to navigate external barriers and manage multiple priorities in a fast-paced environment.
Valid driver's license and reliable transportation.
Flexibility to work weekends for community events and patient engagement.
US work authorization.

Nice To Haves

Strong computer skills, including basic knowledge of Microsoft and/or Google Suite.
Experience with Customer Relationship Management (CRM) and/or Electronic Medical Record (EMR) software.

Responsibilities

Generate high-quality leads by organizing community events and conducting localized outreach within the Medicare senior community.
Identify and convert leads through cold calling, digital channels, and referrals from the broader outreach team.
Engage prospective patients through email, phone, and face-to-face networking to build a sales pipeline.
Participate in team briefings and stay current on service updates, marketing initiatives, and organizational workstreams.
Coordinate with Community Relationship Managers and Outreach leadership on lead-generation strategies and Insurance Agent partnerships.
Document customer interactions and sales activities in the CRM and internal business systems.
Serve as the primary liaison between clinical teams and new patients to support a smooth transition into care.
Address and resolve prospective patient concerns or complaints empathetically.
Maintain regular contact with prospects to build trust and a lasting community presence.