Patient Growth Specialist - Bilingual

CVS Health • Phoenix, AZ

10d • Onsite

About The Position

The Patient Growth Specialist, internally known as an Outreach Executive, is a community-facing role that connects Medicare-eligible seniors with Oak Street Health. The role generates leads in an assigned territory and serves as a brand ambassador, communicating the organization’s care model to support local patient growth. In partnership with Outreach Managers, Directors, and Community Relationship Managers, the specialist carries out targeted strategies to build trust and expand the patient base.

The position is 60% field-based and 40% clinic-based, with flexibility to work weekends for community events and patient engagement. It is a full-time role with 40 anticipated weekly hours. The position offers a $2,000 sign-on bonus and an hourly pay range of $18.50–$35.29, with eligibility for a CVS Health bonus, commission, or short-term incentive program. The role is based at 3536 W Glendale Ave, Phoenix, AZ 85051.

Requirements

• At least 2 years of experience in sales or healthcare environments.
• Fluency in both English and Spanish.
• Ability to cold call, manage digital lead channels, and influence key stakeholders.
• Exceptional verbal and written communication skills and a professional phone presence.
• Ability to navigate external barriers and manage multiple priorities in a fast-paced environment.
• Valid driver’s license and reliable transportation.
• US work authorization.

Nice To Haves

• Strong computer skills, including basic knowledge of Microsoft and/or Google Suite.
• Experience with Customer Relationship Management (CRM) and/or Electronic Medical Record (EMR) software.

Responsibilities

• Generate high-quality leads by conducting community events and localized outreach to the Medicare senior community.
• Identify and convert leads through cold calling, digital channels, and referrals from the broader outreach team.
• Engage prospective patients through email, phone, and face-to-face networking to build a sales pipeline.
• Participate in team briefings and stay current on service updates, marketing initiatives, and organizational workstreams.
• Coordinate with Community Relationship Managers and Outreach leadership on lead generation strategies and Insurance Agent partnerships.
• Document customer interactions and sales activities in the CRM and internal business systems.
• Serve as the primary liaison between clinical teams and new patients to support a seamless transition into care.
• Address prospect concerns or complaints with empathy and help ensure a positive first impression.
• Maintain regular contact with prospects to foster trust and a lasting community presence.

Benefits

• $2,000 sign-on bonus.
• Medical coverage.
• Dental coverage.
• Vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs.
• Other resources to support colleagues’ and families’ physical, emotional, and financial well-being, based on eligibility.
• Eligibility for a CVS Health bonus, commission, or short-term incentive program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed