Patient Growth Specialist

CVS Health•Allentown, PA

About The Position

The Outreach Executive develops relationships with members of the community to engage Medicare seniors with Oak Street Health, with the goal of turning prospective patients into Oak Street Health patients. The role works closely with Outreach Managers, Outreach Directors, and Community Relationship Managers to drive local new-patient growth in an assigned territory. Responsibilities include generating leads through community engagement and events, prospecting and cold calling, nurturing prospective patients through email, phone, and networking, and maintaining ongoing contact to support growth. The Outreach Executive records customer information and sales activity in CRM and other business systems, collaborates with colleagues and insurance agents on lead generation, and helps address prospects’ and patients’ concerns by resolving them or directing them to appropriate Oak Street Health employees. The role also serves as a contact for clinical or center teams with questions about patients and performs other duties as assigned. This is a full-time position with 40 anticipated weekly hours. The stated base pay range is $18.50–$35.29, with eligibility for a CVS Health bonus, commission, or short-term incentive program. The role is eligible for a benefits package that includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Ability to quickly connect with and influence the right people.
Comfort navigating external barriers to create a positive experience.
Ability to manage multiple priorities simultaneously.
Ability to contribute as a team player to overall team effectiveness.
US work authorization.

Nice To Haves

Sales and/or healthcare experience.
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities served, where necessary.

Responsibilities

Generate leads by engaging Medicare seniors through events and local community outreach.
Attend scheduled meetings to learn about updates to services, workstreams, initiatives, sales systems, and marketing programs.
Prospect and cold call assigned prospects and new leads, including leads from digital channels and other Outreach Executives.
Nurture prospective patients and seek new patients through email, phone, and networking.
Collaborate with Community Relationship Managers, other Outreach Executives, Outreach Managers, Outreach Directors, and insurance agents to generate leads and drive new-patient growth.
Maintain consistent contact with prospects to support growth in the assigned territory.
Record customer information and sales activity in the CRM system and other business systems.
Act as a point of contact for clinical and center teams with questions about patients.
Address concerns and complaints from prospects and patients by understanding the issue, resolving it, or directing them to another Oak Street Health employee.
Perform other duties as assigned.