Patient Growth Specialist

CVS Health•Bethlehem, PA

8d•$19 - $35

About The Position

The Outreach Executive develops relationships with members of the community to engage Medicare seniors with Oak Street Health and encourage them to become patients. The role works closely with Outreach Managers, Outreach Directors, and Community Relationship Managers to support new patient growth in an assigned territory. Responsibilities include generating leads through events and local outreach; prospecting, cold calling, and nurturing prospective patients by email, phone, and networking; and maintaining knowledge of sales systems and marketing programs. Outreach Executives collaborate with colleagues and insurance agents to drive lead generation, maintain consistent prospect touchpoints, and record customer information and sales activity in CRM and other business systems. They also serve as a contact for clinical or center staff with patient questions and help address prospect and patient concerns, resolving them directly or directing them to another Oak Street Health employee. Other duties may be assigned.

Requirements

Ability to quickly connect with and influence the right people.
Comfort navigating external barriers to create a positive experience.
Ability to manage multiple priorities simultaneously.
Ability to contribute as a team player to the overall effectiveness of the team.
US work authorization.

Nice To Haves

Sales and/or healthcare experience.
Fluency in Spanish, Polish, Russian, or another language spoken by people in the communities served, where necessary.

Responsibilities

Generate leads by engaging Medicare seniors through events and local community outreach.
Attend scheduled meetings to learn about updates to services, workstreams, initiatives, sales systems, and marketing programs.
Prospect and cold call assigned prospects and new leads, including leads from digital channels and other Outreach Executives.
Nurture prospective patients and identify new prospects through email, phone, and networking.
Collaborate with Community Relationship Managers, other Outreach Executives, Outreach Managers, and Outreach Directors to generate leads among local community members and insurance agents.
Maintain consistent touchpoints with prospects to support new patient growth in the assigned territory.
Capture and record customer information and sales activity in the CRM system and other business systems.
Act as a point of contact for clinical and center teams with questions about patients.
Address concerns and complaints from prospects and patients by understanding the concern or directing them to another Oak Street Health employee.
Perform other duties as assigned.