Practice Assistant / Medical Receptionist - Front Desk
About The Position
The Practice Assistant / Medical Receptionist is responsible for delivering high-quality service to patients and contributing to the smooth functioning of practice operations. The position reports to a Practice Manager or Ambulatory Practice Coordinator, with input from assigned physicians, nurses, or other healthcare providers. The role serves as a central communication point for patient care, supports patient registration and appointment management, and helps ensure timely patient flow and effective service delivery. It also maintains a clean, welcoming reception area and arranges Spanish translation services when needed.
Requirements
- High school diploma or GED.
- 1–3 years of related work experience.
- Experience with computer systems, including web-based applications and some Microsoft Office applications, which may include Outlook, Word, Excel, PowerPoint, or Access.
- Ability to communicate clearly and effectively in written English with internal and external customers.
- Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers.
- Ability to demonstrate working knowledge of standard concepts, practices, procedures, and policies and apply them in varied situations.
- Ability to interact respectfully with employees, professional staff, and external contacts to offer ideas, identify issues, obtain information, or deliver services.
- Ability to provide professional, respectful, service-oriented customer service using active listening and problem-solving skills, and to remain calm in stressful situations.
- Ability to exert up to 10 pounds of force occasionally while carrying, lifting, pushing, or pulling objects; the work is mostly seated, with occasional walking and standing.
Nice To Haves
- Medical Admin Assistant Certificate.
Responsibilities
- Greet patients and visitors courteously while demonstrating respect for service and privacy.
- Serve as a responsive, accessible, and visible communication source in patient care; take appropriate action to defuse challenging situations; collect complete and accurate information from patients and callers; and maintain patient confidentiality.
- Perform patient check-in, registration, scheduling, and demographic verification according to APG policies and procedures.
- Use computer systems to register patients and ensure the accuracy of demographic and fiscal data.
- Schedule, reschedule, and cancel appointments while making reasonable efforts to accommodate patient and provider needs.
- Obtain and enter referrals and collect co-pays.
- Monitor patients and visitors entering and leaving the practice, facilitate timely patient flow, and proactively address flow issues such as early or late patients and late providers.
- Act as a liaison between patients and practice staff, and between patients and other areas, to support optimal flow and service delivery.
- Maintain a clean and welcoming reception area, keep signage and displayed information clear, and monitor audio or visual programming and volume for an appropriate, calming environment.
- Contact appropriate departments when repairs or services are needed and follow through.
- Ensure Spanish translation services are provided for Spanish-speaking patients and employees when needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
