Practice Assistant II

Mass General Brigham•Boston, MA

3d•$18 - $25•Onsite

About The Position

The Practice Assistant II provides administrative support to keep a clinical practice running smoothly and to support providers in delivering patient care. The role welcomes patients and manages visits from scheduling through check-out, handles routine and non-routine phone inquiries, maintains appointment records, routes clinical and administrative messages, and processes billing and patient documents. The position also serves as an Epic Super User for scheduling, registration, and billing, and assists with training others. Full Epic training is provided, with opportunities to grow into advanced duties such as surgical scheduling and schedule management. This is an onsite, 40-hour-per-week day-shift role with MGH Bulfinch Medical Group at 50 Staniford Street in Boston, Massachusetts. The stated pay range is $17.71–$24.94 per hour; the posting also notes a starting rate of $22.00 per hour, with increases based on years of experience.

Requirements

High school diploma or equivalent; experience cannot substitute for this requirement.
2–3 years of office experience.
Proficiency in Microsoft Office Suite and standard office tasks, including filing, copying, scanning, printing, and faxing.
Confidence managing phone calls, including non-routine calls, and resolving routine issues.
Clear written and verbal communication, including emails, memos, letters, and accurate messages.
Strong organization and time-management skills to juggle multiple tasks, follow protocols, and work within established systems.

Nice To Haves

Certified Medical Administrative Assistant (CMAA) certification.

Responsibilities

Greet and assist patients; schedule, check in, and check out visits.
Answer phones, handle routine inquiries, and maintain appointment records.
Screen and route messages about prior authorizations, provider questions, prescription refills, and test results.
Process billing forms, accept co-payments as needed, and scan documents into Epic.
Request medical records and lab results; file patient materials and print schedules.
Manage mail and faxes, and prepare forms, records, schedules, and memos.
Serve as an Epic Super User for scheduling, registration, and billing, and help train others.
Provide administrative support that helps create an efficient and compassionate environment for patients and clinical staff.