Practice Assistant II

Mass General Brigham•Boston, MA

8h•Onsite

About The Position

The Practice Assistant II provides administrative support to keep the clinical practice running smoothly and efficiently, helping patients feel welcomed and supported throughout their visits. The role supports patient check-in and check-out, appointment scheduling, communication, billing-related tasks, records management, and day-to-day office operations. The assistant also serves as an Epic Super User for scheduling, registration, and billing, and helps train teammates. Epic training is provided, with opportunities to build skills in areas such as surgical scheduling and schedule blocking. The position is based at Brigham Medical Associates, 45 Francis Street, Boston, Massachusetts. It is a 40-hour-per-week, day-shift position performed 100% onsite.

Requirements

High school diploma or equivalent.
2–3 years of office experience.
Proficiency with Microsoft Office Suite.
Solid understanding of office procedures.
Strong written and verbal communication skills.
Excellent organization and time-management skills.

Nice To Haves

Certified Medical Administrative Assistant (CMAA) certification.
Experience or interest in developing specialized skills such as surgical scheduling and schedule blocking.

Responsibilities

Greet and assist patients and support check-in and check-out.
Schedule appointments and maintain accurate appointment records.
Answer calls, handle routine inquiries, resolve routine issues, and manage messages concerning prior authorizations, provider questions, prescription refills, and test results.
Process billing forms and accept co-payments as needed.
Scan documents into Epic and serve as an Epic Super User for scheduling, registration, and billing.
Help train teammates on relevant processes and systems.
Request medical records and lab results; manage filing, mail, faxes, and daily schedules.
Prepare forms, records, schedules, memos, emails, and letters as directed; copy, scan, and print documents.
Take complete and accurate messages and support communication with patients, colleagues, and visitors.
Coordinate schedules, manage time, and juggle multiple priorities while following established office protocols and systems.