Practice Assistant II

Mass General Brigham•Boston, MA

1d•Onsite

About The Position

The Practice Assistant II provides administrative support to keep a clinical practice running smoothly and to support patients, providers, and clinical staff. The role welcomes patients and manages visits from scheduling through check-out, handles routine inquiries and appointment records, processes documents and billing forms, and coordinates messages and records. The position also serves as an Epic Super User for scheduling, registration, and billing and helps train others. Full Epic training is provided. The role is onsite at 50 Staniford Street in Boston, with a 40-hour workweek on the day shift.

Requirements

High school diploma or equivalent; experience cannot substitute for this requirement.
2–3 years of office experience.
Proficiency in Microsoft Office Suite and standard office tasks, including filing, copying, scanning, printing, and faxing.
Confidence managing phone calls, including non-routine calls, and resolving routine issues.
Clear written and verbal communication, including emails, memos, letters, and accurate messages.
Strong organization and time-management skills to juggle multiple tasks, follow protocols, and work within established systems.

Nice To Haves

Certified Medical Administrative Assistant (CMAA) certification.

Responsibilities

Greet and assist patients; schedule, check in, and check out visits.
Answer phones, handle routine inquiries, and maintain appointment records.
Screen and route messages concerning prior authorizations, provider questions, prescription refills, and test results.
Process billing forms, accept co-payments as needed, and scan documents into Epic.
Request medical records and lab results; file patient materials and print schedules.
Manage mail and faxes, and prepare forms, records, schedules, and memos.
Serve as an Epic Super User for scheduling, registration, and billing, and help train others.