Practice Assistant II

Mass General Brigham•Boston, MA

15h•Onsite

About The Position

Join the North End Health Center as a Practice Assistant II and help create a welcoming, efficient experience for patients and care teams. In this onsite role, you will support daily practice operations, coordinate patient visits, and serve as a key point of contact throughout the scheduling, check-in, and check-out process.

Requirements

Two to three years of office experience required.
Bilingual Spanish language skills.
Proficiency with Microsoft Office and common office procedures, including filing, copying, scanning, printing, and faxing.
Strong written and verbal communication skills, including the ability to compose professional emails, memos, and letters.
Excellent organization and time management skills, with the ability to manage multiple priorities, follow established protocols, and resolve routine issues.
Comfort using phone systems and learning scheduling, registration, and billing workflows.

Nice To Haves

EPIC super user for scheduling, registration, and billing systems; training is provided.
Advanced competency level to support specialized functions such as surgical scheduling and schedule changes or blocking.

Responsibilities

Schedule appointments, maintain records, and support patient check-in and check-out.
Greet and assist patients, answer calls, respond to routine questions, and take accurate messages.
Process billing forms, collect co-payments when required, and scan documents into the patient medical record in EPIC.
Coordinate medical records and lab results, distribute mail and faxes, and prepare forms, schedules, memos, and other materials.
Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
Serve as an EPIC super user for scheduling, registration, and billing systems; training is provided.
Assist and train colleagues and, at an advanced competency level, support specialized functions such as surgical scheduling and schedule changes or blocking.