Practice Assistant II

Mass General Brigham•Boston, MA

1d•$18 - $25•Hybrid

About The Position

The Phyllis Jen Center at Brigham and Women’s Hospital is seeking a Practice Assistant II who is bilingual in Spanish and English. This role involves providing responsive service, coordinating appointments, and ensuring accurate registration information for patients and referring providers. The position is located at the Phyllis Jen Center on the Brigham and Women’s Hospital main campus at 75 Francis Street in Boston, MA, and will be hybrid after six months, with one remote day per week. The scheduled weekly hours are 40, and the employee type is Regular, with a Day shift.

Requirements

High school diploma, GED, or equivalent experience.
At least one year of applicable work experience.
Excellent interpersonal, customer service, prioritization, and problem-solving skills.
Ability to succeed in a fast-paced, high-volume environment with frequent customer contact.
Spanish-language skills and call center experience strongly desired.

Nice To Haves

Additional training in office systems or other post-high-school education preferred.
Ambulatory or primary care experience is a plus, but not required.

Responsibilities

Answer incoming calls promptly and professionally, following established telephone and service standards.
Respond to routine questions about appointments, parking, directions, and practice or hospital services, and connect callers with the appropriate resource when needed.
Schedule, cancel, and reschedule patient appointments while helping accommodate patient and referring-provider needs.
Complete pre-appointment registration intake and accurately collect or update demographic and insurance information.
Set clear expectations for visits, including financial matters, and provide necessary follow-up information and instructions.
Apply knowledge of HMOs, managed care, and other third-party insurers.
Perform other duties as assigned.