Practice Assistant II

Mass General Brigham•Boston, MA

7d•Onsite

About The Position

Performs administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. The role includes basic, repetitive clerical tasks and administrative duties related to patient visits, such as scheduling, check-in, and check-out. Duties may vary by department. This position is in BWH Radiology and is onsite at 1620 Tremont Street, with a schedule of four days per week, 8:00 a.m. to 4:30 p.m., totaling 32 scheduled weekly hours. Patient care is not required.

Requirements

High school diploma or equivalent.
Two to three years of office experience.
Proficiency with all Office Suite applications.
Knowledge of office operations and standards, including filing, copying, scanning, printing, and faxing.
Ability to use the phone system, manage non-routine calls, and resolve routine issues as appropriate.
Effective written and verbal communication skills, including composing or editing emails, memos, and letters and taking complete, accurate messages.
Ability to manage own time and the time of others.
Strong organization and time-management skills, including the ability to manage multiple tasks, follow established protocols, and work within systems.

Nice To Haves

Certified Medical Administrative Assistant (CMAA) credential from a listed issuer.

Responsibilities

Perform routine administrative and clerical duties for a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, respond to routine inquiries, and schedule appointments.
File materials in patient folders and print appointment schedules.
Process patient billing forms and scan documents to patient medical records/LMR.
Request patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, memos, and other materials as directed.
Accept co-payments when required.
Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
Act as a Super User for scheduling, registration, and billing systems.
Assist and train others in scheduling, registration, and billing systems.
Perform more complex or specialized functions, such as surgical scheduling and schedule changes or blocking, at an advanced competency level when required.