Practice Assistant II

Mass General Brigham•Boston, MA

10d•$18 - $25•Onsite

About The Position

Performs administrative and clinical-support functions to help ensure smooth, efficient clinical service or practice operations under general supervision. The role includes routine clerical work and administrative tasks related to patient visits, such as scheduling, check-in, and check-out. Actual duties may vary by department. This position is in BWH Radiology and is onsite at 1620 Tremont Street. The schedule is four days per week, 8:00 a.m. to 4:30 p.m., for 32 scheduled hours weekly. The position does not require patient care.

Requirements

High school diploma or equivalent required; experience cannot be accepted in lieu of a degree.
Two to three years of office experience required.
Proficiency with the Office Suite.
Knowledge of office operations and standards and office procedures, including filing, copying, scanning, printing, and faxing.
Ability to use a phone system, manage less routine calls, and resolve routine issues as appropriate.
Ability to communicate effectively in writing and verbally, adapting communication to the audience.
Ability to understand work-related written materials and communicate clearly, including composing or editing emails, memos, and letters, and taking complete and accurate messages.
Ability to manage one's own time and the time of others.
Strong organization and time-management skills, including managing multiple tasks, following established protocols, and working within systems.

Nice To Haves

Certified Medical Administrative Assistant (CMAA) credential from a recognized issuer preferred.

Responsibilities

Perform routine administrative and clerical duties for a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, handle routine inquiries, and schedule appointments.
File materials in patient folders and print appointment schedules.
Process patient billing forms and scan documents to patient medical records/LMR.
Request patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, and memos as directed.
May accept co-payments.
Handle, screen, and/or take messages concerning prior authorizations, provider questions, prescription refills, and test results.
Act as a super user for scheduling, registration, and billing systems.
Assist and train others in scheduling, registration, and billing system functions.
May perform more complex or specialized functions, such as surgical scheduling or schedule changes/blocking, at a more advanced competency level.