Practice Assistant II

Mass General Brigham • Boston, MA

4d • $18 - $25 • Onsite

About The Position

The Practice Assistant II supports a busy, patient-focused clinical team in the HVI / Department of Medicine at The General Hospital Corporation. The role helps create a welcoming and efficient experience for patients while supporting providers and the daily operations of the practice. IACs are assigned to clinical teams across the Department of Medicine, including General Medicine, Cardiology, and Oncology. The position is onsite at 80 Blossom Street, Monday through Friday during business hours, with a 40-hour scheduled workweek. The role may support advanced or surgical scheduling and serves as an EPIC Super User, with training provided.

Requirements

• High school diploma or equivalent.
• 2–3 years of office or administrative experience.
• Proficiency with Microsoft Office and standard office technology.
• Strong customer service and communication skills.
• Excellent organization and time-management skills.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Collaborative approach and ability to work effectively as part of a team.
• Knowledge of general office operations and administrative procedures.

Responsibilities

• Coordinate patient appointments and provider schedules.
• Welcome patients and support check-in, check-out, and co-pay collection.
• Answer calls, route messages, and assist with patient questions.
• Coordinate prior authorizations, prescription requests, test results, and provider messages.
• Process billing forms and maintain patient records in EPIC.
• Support advanced or surgical scheduling as needed.
• Serve as an EPIC Super User; training is provided.
• Assist with staff training and day-to-day practice operations.

Benefits

• Medical, dental, and vision coverage.
• 403(b) retirement plan.
• Tuition reimbursement.
• Discounted MBTA pass.
• Paid time off.
• Professional development and advancement opportunities.
• Potential differentials, premiums, bonuses, and recognition programs, as applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED