Practice Assistant II

Mass General Brigham•Boston, MA

12d•$18 - $25•Onsite

About The Position

The Practice Assistant II performs administrative and basic clinical-support functions to help maintain smooth, efficient operations for a clinical service or physician practice. Under general supervision, the role handles routine clerical tasks and patient-visit administration, including scheduling, check-in, and check-out. Specific duties may vary by department. This position does not require patient care.

Requirements

High school diploma or equivalent required; experience cannot be substituted for the education requirement.
Two to three years of office experience required.
Proficiency with all Office Suite applications.
Knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing.
Ability to use a phone system, manage non-routine calls, and resolve routine issues as appropriate.
Ability to communicate effectively in writing and verbally, adapting communication to the audience.
Ability to understand work-related written materials and compose or edit emails, memos, and letters; ability to take complete and accurate messages.
Ability to manage one's own time and the time of others.
Strong organization and time-management skills, including managing multiple tasks, following established protocols, and working within systems.

Nice To Haves

Certified Medical Administrative Assistant (CMAA) credential; various issuers accepted.

Responsibilities

Perform routine administrative and clerical duties for a clinical service or physician practice office.
Schedule patient appointments and maintain appointment records.
Greet and assist patients; handle check-in and check-out duties.
Answer telephones, respond to routine inquiries, and schedule appointments.
File materials in patient folders and print appointment schedules.
Process patient billing forms and scan documents into patient medical records/LMR.
Request patient medical records and laboratory test results.
Open and distribute unit mail and faxes.
Type forms, records, schedules, and memos as directed.
Accept co-payments when required.
Handle, screen, or take messages concerning prior authorizations, provider questions, prescription refills, and test results.
Serve as a super user for scheduling, registration, and billing systems, and assist and train others in these areas.
Perform more complex or specialized functions at an advanced competency level, such as surgical scheduling and schedule changes or blocking.