Practice Assistant II

Mass General Brigham•Boston, MA

1d•Onsite

About The Position

Brigham and Women's Primary Care Associates, Longwood, is a hospital-based ambulatory internal medicine practice near Brigham and Women's Hospital's main campus. The Practice Assistant II serves as a welcoming first point of contact and helps patients and families navigate the healthcare system. The role supports patient access, care-team operations, and an efficient, compassionate patient experience in a dynamic, fast-paced setting. The practice tests innovative primary-care models, supports healthcare-professional training, and is working toward the highest level of Patient-Centered Medical Home certification. The position provides administrative and patient-facing support, including appointment scheduling, patient check-in and checkout, communications, registration and referral processes, and follow-up on tests and missed appointments. The Practice Assistant also supports process improvement and helps maintain compliance with applicable hospital, state, federal, privacy, accreditation, ethical, and safety standards. This is an onsite, regular, 40-hour-per-week day-shift position at Brigham and Women's Hospital, 800 Huntington Avenue, Boston, Massachusetts. The listed pay range is $17.71–$24.94 per hour; the posting also states a starting rate of $20.00 per hour, with increases based on years of experience.

Requirements

High school diploma or GED.
At least 1 year of relevant work experience.
Entry-level typing, data-entry, and systems skills.
Knowledge of practice operations, standards, and related forms.
Basic knowledge of medical terminology, insurance types, referrals, and registration/fiscal information.
Ability to communicate clearly, stay organized, handle multiple tasks, and follow established protocols.

Nice To Haves

Post-high-school education.
Office systems training.
Spanish-speaking ability.

Responsibilities

Create an exceptional experience for patients and families and serve as a welcoming, friendly face for the practice.
Schedule appointments, including shared medical appointments and e-visits, and help improve scheduling templates.
Respond to patients, families, and colleagues in person, by phone, and by email.
Answer and screen calls and respond professionally and courteously to routine questions.
Prepare patients for visits and track and follow up on no-shows and cancellations.
Check patients in and out, update contact information, preferences, and provider assignments, collect co-pays, ensure forms are complete, and generate after-visit summaries.
Schedule and track diagnostic tests and specialty referrals, using computerized reminders according to protocol.
Help patients navigate the practice by answering questions, connecting them with the appropriate person, or taking accurate messages and following through.
Take complete, accurate messages and communicate clearly in writing, including through email, memos, and notes.
Perform filing, sorting, scanning, copying, printing, and faxing; keep work neat and organized.
Enter data and support registration, insurance, and referral processes.
Provide administrative support to keep the practice running smoothly and efficiently and assist the care team and co-workers within the scope of training.
Participate in process improvement groups and perform other duties as assigned.
Follow established protocols and systems while handling multiple tasks.
Follow hospital, state, and federal requirements, including HIPAA and The Joint Commission standards.
Complete required training and report potential compliance concerns to a supervisor or appropriate staff.