Troubleshoot, repair, recondition, and service Caterpillar and other Empire allied machines, systems, and power train components in a shop environment. Diagnose electrical, hydraulic, and power train malfunctions and failures, and identify root causes using electronic tools, schematics, and other troubleshooting methods. Communicate equipment conditions, machine status, and recommendations effectively to clients, associates, and management. The position includes maintaining client relations; preparing service reports; planning and controlling repair costs; keeping company equipment clean and orderly; and following safety policies, company procedures, and standards. Additional duties include maintaining personal tools, learning and using Empire, Caterpillar, and allied-product procedures and systems, making warranty recommendations, clarifying job instructions and progress, and providing on-the-job training as assigned. A current MSHA card is required when the work area requires it. Overtime and travel to remote locations may be needed. The role is designated as safety-sensitive. Work is performed in a shop environment. The employee regularly encounters moving mechanical parts, high or precarious places, and outside weather conditions, and frequently encounters wet or humid conditions, extreme cold, and extreme heat. Noise is usually loud. Physical demands include sitting, standing, walking, using hands, talking, hearing, reaching, climbing or balancing, stooping or kneeling, and regularly lifting or moving up to 60 pounds. Forklift operation may be required with appropriate certification.
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Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED