Service Supervisor - Power Systems Rental

N C Machinery Co.•Tukwila, WA

3d•Onsite

About The Position

N C Power System is seeking an experienced Service Supervisor for its Power Systems Rental Department in Tukwila, Washington. The supervisor supports and manages the daily operations of the Power Generation Rental Technicians, coordinates work and staffing, and works with internal teams and customers to meet expectations. The role also oversees expenses, operational data, technician recruitment and employee performance, and department budgets.

Requirements

EPG and generator experience.
Two to four years of progressive management experience in a service setting.
Experience with Detroit Diesel, MTU, and Volvo diesel engines and generators.
Proficiency in Excel, Word, and other business software.
Strong communication skills.
Ability to meet changing priorities and deadlines.
Valid state driver’s license.
Willingness to travel occasionally.

Nice To Haves

Familiarity with service work-order databases such as DBS and financial programs such as Cognos.
Previous experience at a Cat Dealership.
Knowledge of Caterpillar generator products, service, and technical skills.

Responsibilities

Support and manage the daily operations of the Power Generation Rental Technicians.
Plan and schedule jobs and open work orders.
Schedule technicians based on their knowledge, repair capabilities, and experience.
Work with sales, product support, warranty, technical communication, and parts groups to meet customer expectations.
Manage work-order expenses, including hours and parts.
Maintain frequent phone contact with customers and technicians regarding repair jobs, status, and issues.
Compile and track operational data.
Recruit and interview new technicians.
Coach and counsel employees on work-related issues.
Investigate near-misses, accidents, and injuries and prepare appropriate reports.
Manage department budgets, expenses, and employee performance reviews.
Travel occasionally and represent N C Power System at customer or company functions.

Benefits

401(k) with company match and profit sharing.
Paid vacation, holiday, and sick leave.
Medical insurance through Premera Blue Cross, including telehealth, and dental insurance.
Vision insurance through VSP.
Company-paid life, AD&D, and disability insurance.
Employee Assistance Program.
Quarterly employee recognition cash program.
CAT product and rental/sales discounts.
Credit union membership.
Career growth opportunities.
Seniority bonus starting at five years.
Employee referral bonus.
Safety boot reimbursement.