Service Supervisor - Power Systems Rental

N C Machinery Co. • Anchorage, AK

9d

About The Position

N C Power System is hiring an experienced Service Supervisor for its Power Systems Rental team in the Commercial Generator Service Department in Anchorage, Alaska. The supervisor manages day-to-day rental power-generation technician operations and supports a team of diesel technicians. The role coordinates job planning and scheduling, customer and technician communications, work orders and expenses, operational reporting, recruitment, employee coaching, safety investigations, budgets, and performance reviews.

N C Power System is a fourth-generation, family-owned company that has operated for over 96 years. It carries Caterpillar engine and power systems products across a broad territory and serves prime and standby electric power, marine, oil and gas, and industrial/OEM markets.

Requirements

• EPG and generator experience.
• 2–4 years of progressive management experience in a service setting.
• Experience with Detroit Diesel, MTU, and Volvo diesel engines and generators.
• Proficiency in Excel, Word, and other business software.
• Strong communication skills.
• Ability to meet changing priorities and deadlines.
• Valid state driver’s license.
• Willingness to travel occasionally.
• Ability to represent N C Power System at customer or company functions.

Nice To Haves

• Familiarity with service work order databases such as DBS and financial programs such as Cognos.
• Previous experience at a Cat dealership.
• Knowledge of Caterpillar generator products, service, and technical skills.

Responsibilities

• Manage daily operations of the Power Generation Rental Technicians.
• Provide support to a team of highly trained diesel technicians.
• Plan and schedule jobs.
• Schedule technicians based on their knowledge, repair capabilities, and experience.
• Work with sales, product support, warranty, technical communication, and parts groups to meet customer expectations.
• Prepare and manage open work orders.
• Manage expenses, including hours and parts, associated with work orders.
• Maintain frequent phone contact with customers and technicians regarding repair jobs, status, and issues.
• Compile and track operational data.
• Recruit and interview new technicians.
• Coach and counsel employees on work-related issues.
• Investigate near-misses, accidents, or injuries and prepare appropriate reports.
• Manage department budgets and expenses.
• Conduct performance reviews for department employees.

Benefits

• 401(k) with company match and profit sharing.
• Paid vacation, holiday, and sick leave.
• Premera Blue Cross medical insurance with telehealth and dental.
• VSP vision insurance.
• Company-paid life, AD&D, and disability insurance.
• Employee Assistance Program.
• Quarterly employee recognition cash program.
• CAT product and rental/sales discounts.
• Credit union membership available.
• Career growth opportunities.
• Seniority bonus starting at 5+ years.
• Employee referral bonus.
• Safety boot reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed