Service Supervisor - Power Systems Rental

N C Machinery Co. • Anchorage, AK

11d

About The Position

N C Power System is seeking an experienced Service Supervisor for its Power Systems Rental team in the Commercial Generator Service Department in Anchorage, Alaska. The supervisor manages daily rental power generation service operations, supports diesel technicians, coordinates work and customer communication, oversees work orders and budgets, and recruits and develops employees. N C Power System is a Caterpillar dealer serving a broad territory across the Pacific Northwest, Montana, Wyoming, North Dakota, and Alaska, with products and services spanning electric power, marine, oil and gas, and industrial/OEM installations.

Requirements

• EPG and generator experience.
• 2–4 years of progressive management experience in a service setting.
• Experience with Detroit Diesel, MTU, or Volvo diesel engines and generators.
• Proficiency in Excel, Word, and other business software.
• Strong communication skills.
• Ability to adapt to changing priorities and deadlines.
• Valid state driver’s license.
• Willingness to travel occasionally.
• Ability to represent N C Power System at customer or company functions.

Nice To Haves

• Familiarity with service work-order databases such as DBS and financial programs such as Cognos is highly desired.
• Previous experience at a Cat dealership is preferred.
• Knowledge of Caterpillar generator products, service, and technical skills is preferred.

Responsibilities

• Manage daily operations of the Power Generation Rental Technicians.
• Provide support to a team of highly trained diesel technicians.
• Plan and schedule jobs.
• Assign technicians according to their knowledge, repair capabilities, and experience.
• Coordinate with sales, product support, warranty, technical communication, and parts groups to meet customer expectations.
• Prepare and manage open work orders.
• Manage work-order expenses, including hours and parts.
• Maintain frequent phone contact with customers and technicians regarding repair jobs, status, and issues.
• Compile and track operational data.
• Recruit and interview new technicians.
• Coach and counsel employees on work-related issues.
• Investigate near-misses, accidents, and injuries, and prepare appropriate reports.
• Manage department budgets, expenses, and employee performance reviews.

Benefits

• 401(k) with company match and profit sharing.
• Paid vacation, holiday, and sick leave.
• Premera Blue Cross medical insurance with telehealth and dental coverage.
• VSP vision insurance.
• Company-paid life, AD&D, and disability insurance.
• Employee Assistance Program.
• Quarterly employee recognition cash program.
• CAT product and rental/sales discounts.
• Credit union membership available.
• Career growth opportunities.
• Seniority bonus starting at five or more years.
• Employee referral bonus.
• Safety boot reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed